Tona Williams Email & Phone Number

Atlanta, Ga, Us

Marietta, Georgia, United States

Kennesaw

- Assist in training and on-boarding of new hires and department transfers.- Partner with senior leadership to drive results, improve organizational effectiveness and performance management.- Facilitate effective change efforts and ensure employee engagement to support excellent execution. - Collaborate with management and colleagues to streamline resolution methods to promote higher efficiency which has resulted in 23% improvement in production.- Effectively communicate with… Show more - Assist in training and on-boarding of new hires and department transfers.- Partner with senior leadership to drive results, improve organizational effectiveness and performance management.- Facilitate effective change efforts and ensure employee engagement to support excellent execution. - Collaborate with management and colleagues to streamline resolution methods to promote higher efficiency which has resulted in 23% improvement in production.- Effectively communicate with transportation providers to resolve problems resulting in a 97% accuracy rate. - Verify and analyze all services and fees in an accurate and timely manner according to customer business rules and contracts at 96% accuracy. Show less

Kennesaw, Georgia

- Supervise the work of 5-12 associates in a high volume logistics call center. - Team responds to as many as 1000 calls and 400 emails per day within one hour. We also teach new customers and new users how to use our technology. Manage the team’s productivity and quality of work.- Personally resolve all billing issues; invoices range from $200 up to $1000. Review contracts to determine tariff.- Provide written quotations as requested by customers. Establish new customer profiles… Show more - Supervise the work of 5-12 associates in a high volume logistics call center. - Team responds to as many as 1000 calls and 400 emails per day within one hour. We also teach new customers and new users how to use our technology. Manage the team’s productivity and quality of work.- Personally resolve all billing issues; invoices range from $200 up to $1000. Review contracts to determine tariff.- Provide written quotations as requested by customers. Establish new customer profiles. Create bills of lading. - Follow-up with carriers to confirm arrival time, and then notify customer of status.- Promoted to current role in February 2010. Show less

Danbury, Connecticut

- Supported senior executives with their administrative needs. Greeted guests and assisted 1500+ students per year with financial aid. Managed the outer office and up to four student workers.- Guided students with the completion of Free Application for Federal Student Aid (FAFSA) applications.- Determined eligibility for additional financial aid. Released financial holds.- Hosted two open houses annually with up to 500 guests each.

Danbury, Connecticut

- Batched and scanned files to be imported into the clinical trial master file.- Implemented and imported files electronically for FDA review.

Bachelor Of Science (B.S.), Organizational Leadership

Master Of Business Administration (M.B.A.), Concentration In Acquisition Of Government Contracts

– Concentrated studies in acquisition of government contracts. Developed proposals, negotiated contracts, and then administered them.