Dan Anh Ton Email & Phone Number

• Served as a liaison for HR and centralized HRIS by providing excellent internal customer service, relaying concerns and information to and from HR/HRIS team, and building a strong trusting relationship between both parties• Resolved an average of 50 ZenDesk tickets monthly regarding Workday issues promptly, ensuring that tickets receive a response within 24 hours and are resolved within 15 days• Analyzed employee data through PivotTables and Dashboards in Excel, concisely presenting data for HR Leaders and VPs

Grapevine, Texas, United States

• Handled up to 500 elevated ticket requests and calls in ZenDesk weekly from associates of all levels with at least 90% satisfaction rate with articulate professionalism as the Communication Specialist• Troubleshot Workday issues with associates, researching and resolving their systems issues or business process flaws and recommending solutions to assist with their technical matters• Directed associates through business processes in Workday, such as building a requisition internally or externally, recruiting, hiring, onboarding, terminating, and other associate data changes from start to finish, relaying information that is easy to comprehend as an outstanding tier 1 Workday support representative

Fort Worth, Texas, United States

• Launched a new ERG at Bell that is tailored to parents, which provided resources and community support for Bell’s parent demographic; advertised the ERG across multiple social networking platforms to the entirety of Textron• Constructed an ERG profile for Bell that will be utilized to ensure rising leaders are properly vetted for the position• Revamped Bell’s ERG Leader Resource Guide so information is current and addresses the needs of Bell’s ERG leaders

Richardson, Texas, United States

• Resolved customer issues and concerns to guarantee customer satisfaction and excellent customer service• Communicated effectively with visitors and personnel while executing tasks with a high attention to detail• Entrusted with and analyzed confidential data of UTD community in order to issue identification cards

Richardson, Texas, United States

• Monitored over 1000 students daily while maintaining a conductive testing environment• Safeguarded confidentiality and academic integrity of all test materials by enforcing policies and rules• Troubleshoot technical issues and identified the problems that examinees encountered and resolved them