• Manages marketing and promotions• Curates Instagram and Facebook feed• Manages Suppliers and Product Delivery• Manages Pop-ups, Caterings, and Sponsorships

• Provides solutions based on client requirements• Responds to online client inquiries• Escalates customer issues to appropriate service department

• Researches and Curates social media content• Writes short summaries of the content• Schedules and Publishes content on a daily basis

• Manages sales from new customers• Manages accounts and upgrades of existing customers• Sends proposals to new customers and follows up• Responds to customer emails promptly and calls them up to ensure that customer requirements are met, based on their target lead-times• Picks up sales calls and converts them to company sales• Negotiates with suppliers for the company to minimize cost yet maintain quality.• Regular weekly conference calls with company Director to report sales as well as new prospects.

• Manages sales from new customers• Sends proposals to new customers and follows up• Responds to customer emails promptly and calls them up to ensure that customer requirements are met, based on their target lead-times• Picks up sales calls and converts them to company sales

• Manages a team of agents on several different campaigns/accounts and ensures that individual and team targets be met• Takes over calls when agents need assistance• Monitors and coaches individual agents regularly as well as during calls• Briefs and de-briefs the team on a daily basis• Motivates, counsels, and updates individual team members during the shift with regard to their performance, attendance, and other employee issues• Sends daily, weekly, as well as monthly reports on team performance• Hours are both on night and day shifts, depending on the requirements of the campaign/account• Proficiency in MS Office applications• Accounts Supervised:1. Publications (Outbound – Magazine subscription)2. Superpages.com (Outbound – Selling online listings/ads on www.superpages.com)3. American Capital Advance (Outbound – Lead Generation for interested cash advance customers)4. Patient Builders Inc. (Outbound – Appointment setting)

• Manages a team of agents on several different campaigns/accounts and ensures that individual and team targets be met• Motivates, counsels, and updates individual team members during the shift with regard to their performance, attendance, and other employee issues• Manages the leads for campaigns handled and ensures that there are enough for each day’s shift, in coordination with the IT Department.• Sends daily, weekly, as well as monthly reports on team performance• Hours are both on night and day shifts, depending on the requirements of the campaign/account• Accounts Supervised:1. Patient Builders Inc. (Outbound – Appointment setting) 2. Yellow Page Values (Outbound – Update online business listing, with limited time trial period)3. Liberty Power Corp. (Outbound – Electric provider switching)

• Makes cold calls to business establishments and to direct consumers In the United States selling various products and services• Work hours are on a graveyard shift• Accounts Handled:1. Liberty Power Corp. (Outbound – Electric provider switching)2. Sun Rocket VOIP (Outbound – Selling VOIP phone line & equipment)3. Yellow Pages Online (Outbound – Update online business listing, with limited time trial period)4. Government Grant Tutor(Outbound – Selling Government Grant Guide to consumers)5. Government Grant Mentor (Outbound – Selling Government Grant Guide to consumers)6. Government Grant information Guide(Outbound – Selling Government Grant Guide to consumers)7. MSM-B2B(Outbound – Update online business listing, with limited time trial period)

• Records vocals and music for nationally released albums• Assists in several recording sessions with other engineers