Toneshia A. Email & Phone Number

As a seasoned Banking Controls Analyst at FirstBank with over 12 years of experience, I bring a strong background in data-driven decision-making and process optimization. I specialize in leveraging data insights to drive performance improvements, enhance customer experiences, and achieve key metrics.Key skills include:•Advanced proficiency in Excel, Power BI, SQL, Azure, and machine learning•Expertise in identifying control gaps, remediating audit findings, and leading RCSA workshops•Proven success in increasing first contact resolution, reducing transfers, and boosting customer satisfactionI am passionate about applying data analytics to solve complex problems and improve operational efficiency. My commitment to diversity, equity, and inclusion further enriches my approach to building a collaborative and effective team environment.