Worked on Upgrade Orchestration team to test new User-interfaces and API scripting for new software releases.Worked with sustaining team to verify new firmware releases from Lenovo,(SR630, SR650 and x3650) did not cause any issues with Acuity software releases. Built and maintained internal firmware reference page (via Confluence) for Lenovo servers and Pivot3 software releases. Performed short term and long term product testing for performance and functionality under various conditions of operation.

• Assisting customers and Sales Engineers with configuration, problem and performance troubleshooting as well as general questions about the N5 product. • Traveling to customer sites all over the United States to install and configure the N5 as well as configure host servers to connect to the storage. • Reproducing customer issues in the Support lab.• Windows 2008/2008 R2-2012 R2 and VMware 4.x-6.0 configuration • On call rotation and schedule flexibility.

Take incoming calls and online Case submissions to remote diagnose customer issues. Repair and configure ISCI connections for Windows Servers 2003-2008 R2 and Vsphere ESX 3.5-4.1Resolve issues with HP P4000 SANiQ storage software. Provide action plans for emergency production outages in high availability server environments. Worked various shifts to include On-call weekends and a rotating 3rd shift.

Removes and installs airplane subsystem assemblies such as engines, rotors, gearboxes, transmissions, mechanical flight controls and their components. Services and lubricates aircraft and subsystems. Prepares aircraft for inspections and maintenance checks. Performs scheduled inspections and assists in performing special inspections. Performs limited maintenance operational checks and assists in diagnosing and troubleshooting aircraft subsystems using special tools and equipment as required. Uses and performs operator maintenance on tools, special tools and aircraft ground support equipment. Prepares forms and records related to aircraft maintenance.Provides technical guidance to subordinate personnel. Performs operational checks and scheduled inspections. Diagnoses and troubleshoots malfunctions in aircraft subsystems. Performs air crewmember duties.

Deployed to Pakistan and Afghanistan; repaired Chinook CH-47D Helicopters.Lead a team for time critical and mission critical repairs on the Chinook while inAfghanistan in support of Operation Enduring FreedomHigh Speed Access Tier 3 Broadband Technician

Take incoming calls and online Case submissions from customers to remote diagnose customer issues. Repair and configure ISCI connections from Windows Servers (Windows Server 2008 and Server 2003), VMware Server (ESX 3.5, ESXI and Vsphere). Resolve issues with HP P4000 SANiQ storage software both through the Management Console and backend Linux interface. Provide action plans for emergency production outages in high availability server environments as well as troubleshooting network connections on customer networks. I have also worked various shifts to include On-call weekends and a rotating 3rd shift.; Networks was Purchased by HP

Troubleshoot and repair home based customer issues over the phone. Inform customers of available promotions as well as changes to their accounts and services.

Installed IP phones, internet cable modems, and TV cable box systems. Responsible for 1st customer face to face impression of the company and its products. Configured internal phone and network systems for home/personal use. Troubleshoot internet/TV/phone systems from inside of the house to the external demarcation point at the company owned lines.

Communicate with customers via telephone;Diagnose and resolve high speed internet and Comcast digital voice service issues.