Tong Sin Li Email and Phone Number

- Efficiently scheduled and confirmed appointments, registered patients, processed insurance claims, charged fees, issued invoices, and conducted pretests, supporting up to 22 patients daily. Additionally, sent out appointment reminders and established and maintained clinic flow.- Delivered comprehensive support to optometrists by performing data entry functions and general word processing duties, including inputting client information into computerized systems, maintaining relevant registers, preparing medical tables, and conducting pretests.- Managed office tasks, including data entry, reception, scanning, document management, organizing referrals and reports, replying to routine correspondence and drafting responses to patients, recording insurance payments in Excel, and ensuring the accuracy of insurance statements against invoices from insurance companies.-Received, checked, and balanced financial transactions, including payments, insurance claims, and issuing receipts for glasses and contact lenses. Also, organized invoices for the accounting department to ensure clarity.-Managed contact lens inventory, including ordering and monitoring stock quantities. Placed purchase orders with external suppliers, received supplies, verified invoices against orders and goods received, stored, and distributed supplies.-Oversaw, reviewed, and managed myopia control contracts, collected renewal fees, issued receipts, and handled contracts for approximately 118 orthokeratology lens patients.-Performed instrument checks, including auto-refractor, non-contact tonometry, retinal photography, Zeiss Humphrey Field Analyzer, and Zeiss Optical Coherence Tomography.

- Managed booking changes, assisted with ticket modifications, calculated fees, and ensured accurate payment collection. - Interacted with diverse clientele with poise and professionalism.- Served approx. 85 customers/day, max 90-100/day.- Resolved customer issues, even in a conflict such as during a flight attendant strike.

- Responsible for creating daily and monthly flight schedules for pilots, as well as managing their vacation planning.- Collaborated with various departments to accomplish diverse tasks.- Managed the renewal of pilot passports and ensured the validity of other required documents.- Administered company affairs, and managed pilot dispatch expenses, including airfare for foreign pilots returning home.- Poise under pressure even in the event of a plane crash.

- Promoted disease awareness via entertainment media platforms (Centers for Disease Control). - Took meeting minutes and conducted online marketing for social media platforms (Facebook).- Managed project accounting and billing, assisted in contract review, project calculations, settlement activities, and oversaw the research budget.

- Handled cashier transactions.- Helped customers find what they were looking for.- Organized and stocked books, magazines and DVDs.