Sales Management Solution (Web/APP) for Pharmacy: ●Product researching, gathering user stories & requirements to propose business processes & features specialized for the Pharmaceutical industry.●Clarifying to breakdown client feedback into detailed product optimization●Documenting: full SRS & user-manual documents for 12 modules ●Project planning, applying the OKR framework to keep the project running smoothly.Social Listening Solution (Tool & Service) for MKT Agency/M&E Company: ●Responsible for product strategy & roadmap for the first year: 10+ pilot projects for clients.●Implementing Social Listening Report service packages & frameworks; building service team (BA/BI)

Product Operation (Ereka.vn - The Knowledge-sharing Social Platform)● Quarterly/Monthly product operation planning, following product goals & roadmap. ● Led a group of 5 team members in plan-execution: run 22 topics actively, achieved 300.000 user-generated contents after 1 year; gained & operated a community of about 100 loyal active users for the platform.Product Development & Operation (Reputa.vn - Social Listening System)● As a Project manager/Scrum Master: . Sprint planning, kept sprints completed with 100% High & Medium tasks done well each month as planned.. Developed product requirements for new features & optimization.● As a leader of Product operation team: . Minimized operation cost by building framework & applying effectively in operation process with over 100 clients: customer care & product presales; launching features; educate & support users; collect feedbacks & insights from users.

● Internal Marketing/Company branding execution: internal events; company branding/PR execution. Managed to build done company website & branding materials to well-support branding & recruitment.● Product marketing & operation for Ereka.vn: product content & materials developing. Succesfully built content structure with 22 topics of knowledge; Content operation planning & execution to achieve 50+ loyal users in History & Culture Topic after launching.

*Copywriting:- Managing & posting contents daily through Social Media tools: Facebook Page, Instagram- Editorial & Advertorial writing for clients in Apperel & Fashion, Cosmetics Industry; PR contents*Planning:- Monthly planning Marketing strategy: contributing ideas with sales team, gathering up information, building online & offline Marketing plan- Evaluating Marketing situations & developing solutions*Sales:- Associating with customers of the company: personal selling, sales consultant, customer care,...

Major writing topic:- Traveling around, interested places to visit- Food & Cuisine- Entertaining stuff for Youth: astrology, lifestyles, fashions & trends,...- Translating & editing [Inforgraphic] in various topics- Designing [Infographic] for Stars & Talents topic