Toni-Ann Williams Email and Phone Number

• Cultivate and maintain healthy interpersonal relationships with 50 residents• Serve as a liaison between professional staff and residents• Oversee and manage maintenance correspondence systems which serves 200+ residents.• Plan and execute 12 programs semesterly that encourage student engagement• Provide mentorship to 30+ underclassmen and newcomers • Co-manage recruitment strategy operations for 50+ incoming resident advisors through interviewing, training

• Maintain communication between the center and all student organizations• Increase awareness on the initiatives and objectives of the center through informational sessions and social media platforms attended and viewed by 150+ students• Forge partnerships between the center and at least 10 community outreach programs• Plan and execute 10+ programs semesterly that encourage student engagement • Work cross-functionally with the center and other departments on planning strategies and programming

• Increased sales by 10% through unique marketing strategies• Provided quality customer service via email, telephone and in-person• Inspected the safety and cleanliness of 75+ motor vehicles• Analyzed product demand in relation to demographics in the New Britain area for 50+ products offered• Assessed the profit and loss of the branch in relation to employee performance• Worked cross-functionally with neighboring branches based on organizational goals, priorities and employee availability

• Assisted with the co-teaching of lessons for at least 100 students in-person and 60+ virtual students• Provided support for 40+ students with special needs• Provided assistance with attendance and contact tracing for COVID-19• Suggested ways to make classroom spaces more equitable and inclusive

• Educated persons in the Connecticut area on the importance of life insurance• Provided benefits for 150+ union workers in the Connecticut area• Communicated information on policies via email, telephone and in-person• Analyzed and reported product demand for 20+ products offered