I am an experienced, people-focused manager with a strong track record of delivering results and meeting company expectations. I am able to plan new strategies as well as follow through with implementation. I am passionate about high standards of service, leading by example as well as through my team. I am especially passionate about the people that I work with and lead. I strive to create a positive environment where humans grow. I am a strong believer in sharing knowledge, constantly upskilling and growing my team members through coaching and/or formalised training. I feel my biggest achievements have been the growth and success of others. Knowing what my teams personal and professional goals are is important to me and I am proud to have helped many achieve these.KEY ACHIEVMENTS•. Vision PT - Through quality time spent in the field I was able to build relationships and trust that allowed me to coach and motivate, not only the owner but also their team members to push through COVID, recover from COVID and in most cases exceed pre COVID number. I am proud to say that 80% of my franchisee’s portfolio, due to my coaching, had emerging franchisees within their team.•. Westfield - Lead the center-based team in developing and launching first ticketless parking sight in Australia. Developed processes, reports suite and operational strategies /standards to enhance customer and retailer experience through ticketless parking. The product and processes reduced customer friction point considerably and subsequently Westfield continues to roll the product out to their portfolio internationally.•. Fitness First Projects - Subject matter expert in development of customized CRM. Coordinated and successfully launched new customized CRM Nationally into 98 Clubs.•. Secondment to WA Fitness First – Took a poor performing region and turned it around by implementing structure, a heavy focus on sales, individual and team goals, as well as training and development of all team members. All 6 clubs achieved 120% of EBITDA in that financial year.•. Secondment to Town Sports International – Restructured the company’s sales process. Launched this change successfully into all states by gaining buy in from the business leaders and providing comprehensive training to each management team. Increased Sales by 8% over the following 6-month period.•. Fitness First Projects - Subject matter expert in development of customized CRM. Coordinated and successfully launched new customized CRM Nationally into 98 Clubs.