Toni Cooper Email and Phone Number

Keeping clients safe from unwanted attention or physical harm.Providing security escorts to clients or a group around the building and/or to and from a location.Responsible for assessing security measures and providing discreet surveillance.Key responsibilities:Ensuring safety of the principal Risk assessment and planning to minimise threatsEstablishing and maintaining secure environmentsUsing physical intervention as necessaryResponding to medical emergencies

Role and responsibilities focuses on communication and situational awareness, spanning across EMEA, APAC and US regions. Key duties include providing analysis, incident handling, crisis management, monitoring travel security, supporting crisis management structures, acting as the first point of contact for enquiries, triaging workplace incidents to protect the firm's people, assets, and operations.Knowledge with CCure 9000 & Genetec MC Monitoring Centre, as well as utilizing tools like SAMDESK (global disruption monitoring tool) for threat identification. The role also involves global surveillance monitoring and deployment of on-ground security (GF & ERT) teams and manage all global access control for staff & contractors.

Employed initially as a CRS and relief manager to cover holidays and leave at the company’s flagship site consisting of a 5 building complex. Extended to a fulltime rota position. Principal duties of the role include: . Supervising operations and teams including patrolling and reporting.· Monitoring security and CCTV systems.· Control and leading response to any incident or emergency.· Responsible for all fire alarms, daily isolation requests and alarm tests.· Creating mandatory Health & Safety weekly audit files.· Placing all callouts for maintenance (such as lift operations and breakdowns) together with the coordination, follow up, completion and all administration pertaining to these.· Organising all the Health & Safety checks, fault/defect reporting and communication with the contractors and with the client. · Creation and implementation of user-friendly manuals for basic CCTV system usage, isolations, weekly checks, lift and maintenance call out.· Training and coaching new and existing team members. · Usage of Genetec & MyTag systems.

Multi Sites

Various security roles in diverse environment. Events/Corporate

Opened Slim Chickens Soho Branch. An American chain currently expending in the UK

Health Bar Restaurant7 days Operations34 staff44 seatsAll made fresh onsite in a kitchen of 10/12 staffCoordinate/organise daily Front of the House and Back of the House restaurant operations Deliver superior service and maximise customer satisfaction by increasing efficient through training thus increasing speed of serviceRespond efficiently and accurately to customer complaintsRegularly review product quality and research new suppliers with the same ''healthy ethic'' we have, in order to offer our customers a wider range of healthy snacksAppraise staff performance and provide feedback to improve productivityEnsure compliance with safety regulationsManage restaurant’s reputation and suggest ways to improve itControl operational costs and identify measures to cut waste and overal improve P&L figuresCreate employee handbooks Create weekly Operational handbook that include our Financial/H&S/Food Safety standardsTrain new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operations

Various consultancy contract to review their business internal operations, standards/regulations & sales. Implement better system, address a more effective communication, assess current staff, potential recruitment, menu change, recipe change, market research on competitors products and prices.Project time vary from a contract to another, could be few weeks to few months depending.

To deliver business strategiesTo ensure all in house hospitalities or event needs are kept organized, fulfilled and accounted forSeek and maximize sales opportunities and minimize costsTo ensure that all-operational costs are kept within the budgetary limitsConsistently exceed customer expectationsDevelop a motivated and high performing teamDevelop a positive, direct and open relationship with all the teamProtect the health, safety and well-being of our customers and staffStrive to continuously improve by reviewing current ways of serviceTo ensure the smooth and efficient running of the branch whilst maintaining the highest service standardsTo ensure that excellent customer service is demonstrated at all times, by all staff within the branchTo plan and organise operations of the branchTo know, understand and be able to cover all sections, thus setting high standards and an example to the teamTo ensure that product quality, service and hygiene standards are met at all times by all members of the teamEnsure the team provide the highest levels of customer service to every customer at all timesObtain regularly customer feedback and in absence of the founders ensure all customer complaints are responded to within 24 hours

Managing the store ensuring the highest levels of customer satisfaction and achieving our turnover and profit targets.Managing all purchasing, good stock control and rotation, continuity of supply, minimization of waste and dealing with discrepancies and returns.Maintaining good relations with suppliers.Ensuring stock is effectively displayed, including strong point of sale and comprehensive price information.Ensuring operational schedules are delivered consistently and promptly to achieve a clean orderly and efficient environment.Overseeing security and cash management including the opening up and closing of thepremises.Maintaining gross profit margins of the store and the café and reporting these on a monthlybasis, along with a weekly analysis of sales.Managing all relevant paperwork and audit information.Ensuring P&L control and reporting on this on a monthly basis.Keeping a database of customers.Organizing the recruitment, management, training, & appraisal of staff.Ensuring that all health and safety, environmental health, trading standards and other regulations are adhered to.Participating in regular management meetings with the Board of Directors Food Ltd (trading as Real Food).Any other reasonable duties required by the Board of Directors.

Responsible for all manufacturing, manufacturing support and administrative functions needed to support shipyard operations. Responsibilities include: develops annual budgets; establishes plant and departmental goals; ensures compliance with all Safety, Quality, Company and Regulatory directives; directs activities in areas of safety and personnel, production, scheduling, material handling, and quality; manages managers, foremen and office personnel; performs under the administrative direction of a division general manager or other division manager.