Toni Dodson Email and Phone Number

•Ensured all programs were on track to meet or exceed contractual performance goals within the guidelines of the operating budget and program deliverables.•Assisted Regional Manager in responding to RFP’s and grant opportunities in an effort to grow business.•Identified community outreach service agencies to assist where necessary to fulfill delivery of contract compliance.•Established employee performance standards.•Participated in the application, assessment, and screening process to enroll participants in program.•Facilitated job readiness and retention activities in classroom or 1-on-1 setting.•Assisted with planning and implementing job fairs.•Developed and maintained partnerships with targeted companies and agencies

•Accepted inbound calls from potential members to explain plan designs, processed orders, and educated on cost effectiveness.•Gathered information to conduct research on applications and returned phone calls to give members findings and results.•Provided problem solving techniques to resolve issues and/or concerns.•Participated in up-training meetings to keep informed on company policies and procedures

•Managed Individual Employment Services.•Developed and maintained partnerships with targeted companies and agencies.•Provided 1-on-1 job search and placement services.•Facilitated job search component of Job Success employment training class.•Maintained state and local contract compliance.•Participated in agency planning and coordination, including events and other tasks.•Administered assessments and designed individual education plans.•Prepared adult learners to take the official GED test