Toni D. Dunne, Enp (She/Her) Email & Phone Number

Bastrop, Tx, Us

Austin, Texas Metropolitan Area

Aurora, Nebraska

Responsible for national sales plan and account development opportunities surrounding the emerging market at the intersection of communications and public safety (NG911). This includes strategic account development, planning and management for governmental agencies large and small. Serves as the conduit for the company in delivering exemplary customer service. Cultivates and maintains relationships with customers and interfaces with multiple business lines within the company. Actively involved with public safety organizations, serving on committees in leadership roles and accessibility resource. Professionalism and integrity applied at all times.

Austin, Texas Area

Managed statewide NG911 carrier aggregation project, including project scope and detailed implementation plans while working with various technical and management teams. Worked with procurement and finance departments. Developed project reports. Supported business development by bringing new opportunities to the company. Interfaced with a variety of entities, serving as liaison between government, public safety agencies, disability organizations and consumers.

Texas

Effectively served in a dual role within Marketing & the Government and Regulatory Affairs Department. Coordinated with various business units for improved collateral for a diverse portfolio. Delivered numerous presentations/training to audiences ranging from small meetings to national conference platforms. Researched and for analyzed competitive and emergency markets for the expansion of existing products and services which support company and departmental goals and objectives; Prepared reports to assist in the analysis of new markets and potential business prospects for Executive Management review; Performed the research and market validation of product opportunities and made recommendations to the appropriate internal departments; Managed designated projects as lead, and participated in activities associated with a variety of departmental projects, ensuring established timelines are met, reports prepared, and that collateral and documentation was developed as needed; Liaison between public safety agencies, organizations, and consumers.Serve as a SME on accessibility issues and the ADA.

Texas

Nationally recognized leader in the Public Safety Industry. Effectively managed various roles within the Government and Regulatory Affairs division of a global provider of communication and network infrastructure services with a diverse portfolio. Supported business development by bringing new opportunities. Represented company on numerous industry and Federal committees and task forces.Represented the company's public safety and telecommunications products, services, and policy interests before various corporations and governmental entities; served as the point of contact between state/local 9-1-1 organizations and the company to include conferences and meetings; effectively presented information and responded to questions from government officials, group of managers, clients, customers and the general public; coordinated with other Regulatory and Government Affairs (RGA) personnel in evaluating statue statutory, regulatory, and administrative rules, regulations, and tariffs. Interfaced with Business Development, Sales, Marketing and other BUs. Subject matter expert on accessibility issues and the ADA.

A road warrior, traveling up to 75%, provided on-site training to thousands of Directors, Managers, and 9-1-1 Call-Takers. Developed targeted training to meet the individual agency configurations and department needs. Delivered numerous professional presentations on a variety of topics pertaining to emergency communications, public safety, and accessibility issues.Provided software and equipment training to customers, onsite and using remote training technologies; Worked closely with Project Manager towards successful implementation of new products and services for 9-1-1 and dispatch related systems; Provided customer care services towards overall satisfaction with products; Supported training, sales, product development, and various other departments in areas of expertise needed by the customer base; Served as Subject Matter Expert on accessibility and the ADA.

Executive Board member representing Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, US territories in the Atlantic region, the Caribbean Island Nations, Mexico, the nations in Central America, and the nations on the continent of South America. Served in various capacities to include: Liaison for the Education Advisory Board, Editorial Committee, Membership Committee, and TTY PASS program. Additionally served as Chair of the ADA/Accessibility Committee for 15 years. Currently the Chair of the International Relations Committee and a member of the 9-1-1 Non-Traditional Committee.Served as President of the Texas Chapter (2014-15 and 1996-1998), ENP Committee Chair (2005) and currently Legislative Committee (2013-present), and International Border Coalition Chair.

Responsible for sales support and customer relations for over 600 agencies in the 254 counties of Texas. Worked closely with Regional Sales Manager in preparing and maintaining territory profiles, generating prospects by utilizing various lead generation strategies, conducting customer product presentations and managing relationships with distributors; Supported distributors and sales activities nationwide towards providing feedback on customer perceptions and trends, including issues related to accessibility in both wireline and wireless environments; Involved in the direct proposal preparation and delivery of services; Responsible for client satisfaction at the assigned sites.

Developed statutory rules. Monitored and managed budget for program; Analyzed and conducted needs assessment for recommendations of equipment purchases; Prepared special reports, budget requests and other required documents; Developed statutory rules and materials for program implementation; Developed and maintained records in database for equipment placement; Monitored and handled budgetary information for program; Managed administrative staff support; Implemented training course for new recruits; Expanded statewide resources for technical support; Developed quality assurance plan, reducing public complaints; Served as liaison between consumers, emergency service providers, and other government agencies.

Facilitated interaction between agency staff, legislators and constituents; Performed all accounting management functions including budgets, contracts, audits, purchasing, reporting, procedures design and property management control, increasing financial accountability; Supervised and monitored performance of secretarial staff; Conducted HR duties from records to job announcement and interviews.