Taking a step back from Team Manager, to focus solely on my education. Handling all types of customer queries from missing to incorrect items, cleanliness of restaurants to acknowledging Senior Case complaints.Recently joining the Social Media Team and responding to customer queries via Facebook and Twitter public and private messages.

• Providing knowledge and support to a team of 12 employees.• Assisting them in handling guest complaints and discussing appropriate resolutions resolve.• Conducting individual 121’s each month to discuss KPI’s and their personal development within the KFC campaign and the Ascensos company.• Taking appropriate company disciplinary action if required.• Completing company paperwork and spreadsheets each shift in line with current legislation.

In my capacity as a Subject Matter Expert (SME) at Pizza Hut, specializing in customer services, I played a pivotal role in elevating the customer experience and ensuring that our patrons receive exceptional service that aligns with the reputation of Pizza Hut as a premier dining destination.As an SME, I possessed an in-depth understanding of Pizza Hut's diverse menu, promotions, and service offerings. This knowledge allowed me to provide comprehensive and accurate information to both customers and team members, contributing to a seamless and enjoyable dining experience.One of my primary responsibilities was to address and resolve customer inquiries efficiently and effectively. Whether it involved menu clarification, order tracking, or addressing concerns, I leveraged my expertise to ensure that customers receive timely and accurate responses, fostering satisfaction and loyalty.

Supporting the Team Manager by supporting my colleagues with difficult queries when required, de-escalating customer complaints and, provide appropriate solutions to ensure the clients needs where met. Going the extra mile to make the customer aware of what we had done to assist the problem and providing appropriate goodwill gestures to welcome them back to us.

As the Team Captain for Karen Millen and Coast, I assume a leadership role that goes beyond managing day-to-day operations. In this capacity, I am entrusted with steering a high-performing team to uphold the brand standards, enhance the customer experience, and drive overall success in the dynamic fashion retail landscape.At the helm of the team, I foster an environment of collaboration, inspiration, and excellence. Through effective leadership, I guide team members in embracing the core values of both Karen Millen and Coast, ensuring a unified and motivated workforce.Recognizing the significance of customer satisfaction in the fashion industry, I instill a customer-centric approach within the team. This involves emphasizing the importance of personalized service, product knowledge, and effective issue resolution to elevate the overall shopping experience.As the Team Captain, I serve as a brand ambassador for both Karen Millen and Coast. Through my actions and interactions, I embody the ethos, values, and aesthetic of each brand, contributing to the maintenance of a distinctive and compelling brand identity.

In my role as a Customer Service Advisor at Karen Millen, I was dedicated to delivering a premium customer experience that aligns with the brand's commitment to sophistication and style. My responsibilities extend across various facets of customer service, ensuring satisfaction and building lasting relationships with our discerning clientele.At the forefront of my role is the ability to engage with customers in a warm and personalized manner. I strive to understand their unique needs, providing tailored assistance and product recommendations that resonate with the elegance and sophistication synonymous with the Karen Millen brand.In line with Karen Millen's commitment to fashion-forward designs, I maintain an in-depth knowledge of the brand's collections. This enabled me to offer informed styling advice and product information, enhancing the customer's confidence in their purchase decisions.In the event of customer queries or concerns, I took a proactive approach to resolution. Whether addressing shipping issues, sizing inquiries, or returns, I ensured that each customer interaction is handled with efficiency, empathy, and a commitment to maintaining the brand's reputation for exceptional service.I embody the values and aesthetic of Karen Millen, serving as a brand ambassador in every customer interaction. This involves conveying the brand's identity through articulate communication, fostering brand loyalty, and contributing to the overall positive perception of Karen Millen.In a retail landscape that spans various channels, I am proficient in providing support across multiple platforms, including phone, email, and live chat. This versatility ensures that customers receive consistent and reliable assistance, regardless of their chosen communication method.

As a dedicated Sales Associate at Asda, I bring a diverse skill set and a passion for delivering exceptional service across various departments, contributing to the overall success of the store.In the bakery department, I had cultivated a deep understanding of Asda's bakery offerings, from fresh bread to delightful pastries. My responsibilities include ensuring the availability of freshly baked goods, assisting customers with product selections, and maintaining a clean and inviting bakery section.Within the fresh department, I actively contributed to maintaining the quality and presentation of perishable items. This involves regular inventory checks, restocking, and adhering to food safety standards to guarantee that customers receive the highest quality products.As part of the Click and Collect team, I play a vital role in the online shopping experience. I efficiently gather and prepare orders, ensuring accuracy and timely delivery to meet customer expectations. This role demands attention to detail and effective coordination to enhance the convenience of our customers.Working at the tills, I efficiently process transactions, handle cash, and provide friendly and efficient service to customers during checkout. My role extends beyond merely completing transactions; I contribute to a positive and smooth shopping experience for every customer.At the core of my responsibilities is a commitment to customer satisfaction. I engaged with customers courteously, addressing inquiries, and providing assistance to enhance their overall shopping experience.From inventory management to maintaining a tidy and organized workspace, I contributed to the operational efficiency of the store. This includes participating in regular stock checks, contributing to inventory control, and adhering to company policies and procedures.

Thriving in a dynamic retail environment, I have had the privilege of serving as a Sales Associate at Peacocks, a brand synonymous with style and affordability. In this role, I have embraced a multifaceted set of responsibilities, contributing to the overall success of the store and ensuring an exceptional shopping experience for our valued customers.At the heart of my role is a commitment to providing outstanding customer service. I engage with customers in a friendly and approachable manner, assisting them in finding the perfect products, answering inquiries, and ensuring a seamless shopping journey.Possessing an in-depth understanding of Peacocks' diverse range of products, I am well-equipped to offer guidance on fashion choices, sizing, and style coordination. My goal is not only to facilitate transactions but also to elevate the customer's shopping experience through personalized assistance.I actively contribute to maintaining visually appealing displays, ensuring that the store's presentation aligns with Peacocks' brand aesthetic. This includes organizing and replenishing stock, participating in seasonal changes, and creating an inviting atmosphere for customers.I actively communicate with colleagues, contributing insights, and ensuring a harmonious working environment. I am always ready to support team members to enhance our collective success.The fast-paced nature of retail demands adaptability and initiative. I thrive in this environment, readily taking on new tasks, addressing challenges, and proactively contributing to the store's success.