Toni Salazar Email & Phone Number

Chico, California, United States

• Manage a Retail Branch in performance, including sales and service goals.• Develop and implement safety policies and procedures.• Perform cost analysis and budget adjustment. • Review and approve all incoming invoices and contracts.• Administrative functions including meeting setup, time keeping, tracking goal assessments, data entry, expense reports, filing, coordinating travel and training.• Provide coaching, mentoring, direction, and guidance to employees.• Oversee sales, service, compliance, and human source related responsibilities.• Ensure a high level of customer service.• Directing and developing subordinates.• Retain and grow business relationships with new and existing customers.• Represents the bank in the community with active participation and presence of the Bank.

Chico, Ca

• Managed a high-performing, empowered team in a fast-paced office while responsible for planning, organizing, and directing the credit union’s business development-related activities and strategies. • Worked to attract, retain, and maintain existing strategic business relationships leveraged to maximize the business potential for the credit union. • Oversaw all aspects of the branch, including the management of staff, including hiring the best candidates, performance reviews, and scheduling based on the needs of the business.• Took a proactive approach to staff training and development to drive increases in individual and team performance.• Performed all operational and platform-related duties related to consumer loans, business loans, and real estate loans as needed to support the credit union. • Prepared a variety of operational and regulatory reports, coordinated emergency preparedness, and led staff meetings to draw alignment with key credit union initiatives.• Ensured the delivery of the best possible service to the members to create a positive member experience and drive increases in satisfaction and loyalty. • Continually assessed each branch in terms of training, measuring growth in strategic sales and operation planning. • Added valued input while participating in numerous development projects within the organization. • Notable achievements while in the position included: