Toni Jackson Email and Phone Number

Serve as the Governance liaison for Independent Bottlers, Franchise Leadership, National Retail Sales, and the Customer and Commercial Leadership Team, ensuring effective communication of the governance process. Facilitate sales reporting, services, and execution capabilities to deliver a competitive advantage to the Coca-Cola Bottling System. • Enhanced customer satisfaction by developing value-added solutions that improved customer relationship management, resolved service tickets 30% faster, and identified out-of-stock items, resulting in a 20% increase in customer retention for key national accounts.• Implemented an automated Authorized Product Pricing List that reduced pricing errors by 90% within the Coca-Cola Bottling system, streamlining operations and saving the company an estimated $50,000 annually in correction costs.• Led the development of a Customer Governance Voting application, automating the Bottler voting process and increasing participation rates by 40%, which improved decision-making efficiency across the Coca-Cola Bottling system.

Supported bottler territory transitions as the integration lead, ensuring seamless transitions of customer-specific capabilities in alignment with Customer Business Solutions services to facilitate a smooth and successful integration process.• Drove project success by strategizing, coordinating, and leading teams, resulting in a 25% improvement in the execution of strategic goals and objectives across multiple initiatives.• Applied advanced analytical techniques to assess systems and applications, ensuring compliance with objectives and implementing necessary controls, which led to a 15% reduction in process-related risks.

Directed the strategy, architecture, design, development, and maintenance of a commercial execution tool that supported key growth initiatives in line with the long-range business plan, new business commercialization, and bottling system development. Delivered strategic planning and day-to-day guidance to a cross-functional support team, emphasizing user experience, requirements prioritization, process optimization, design, testing, and production. Managed existing functionalities, along with the project work plan, budget, and coordination of consultants and contractors.• Managed the development and implementation of a retail commercial execution survey tool for Coca-Cola Bottlers, contributing to retail execution improvements that generated over $200 million in additional revenue.• Received 'Best in Class for Cross-Market Collaboration' recognition from the EVP of Marketing for fostering teamwork and enhancing collaborative efforts across various markets.• Planned and managed daily tasks and long-term strategies for a cross-functional team, improving user experience and process efficiency, resulting in a 30% reduction in design testing cycle time.

Responsible for managing projects in support of new technologies and business applications. Plan and schedule project goals, resources, milestones and deliverables. Effectively manage the Operations and Capital budgets. Manage the transition to the support organization of new technologies for on-going support and management.• Led the automation of back-end processes for My Coke Rewards, achieving operational efficiency gains and cost savings exceeding $400,000 annually.• Created a unified ticketing application project, streamlining the tracking and delivery of 15 different services, which improved alignment with Key Business Indicators and enhanced service delivery by 20%.• Established a comprehensive database for the PMO Office, facilitating project planning, status monitoring, and budget management, which enabled automated executive summaries and dashboards, enhancing decision-making efficiency for the Leadership Team.

Responsible for developing, managing, and maintaining customer business hierarchies to ensure accurate and comprehensive volume reporting in support of business processes. Provide training, support, and analysis for Matrix, the company's volume reporting tool, along with handling ad hoc requests for client users.• Implemented a process innovation that reduced customer standardization time by 30%, resulting in annual savings of $185,000 and enhanced operational efficiency.• Developed streamlined organizational methods for McDonald's and Concessionaire clients, achieving a 25% increase in data accuracy and a 40% boost in reporting volume.• Maintained impeccable data accuracy for customer teams through comprehensive ad hoc analysis, successfully resolving volume discrepancies and addressing distribution system issues, which improved overall data integrity by 35%.

Led, mentored, and developed a team of 20 front-line customer service representatives.• Led project which reduced overtime cost by 25% for the Customer Operations Department.• Reduced call-closeout time in Equipment Service Confirmation Department by 40%.• Created a monthly dashboard reporting tool for the department used to analyze trends and validate savings.• Analyzed call volume to forecast daily staffing needs for a 24/7 call center • Facilitated customer tours.• Managed the department’s summer incentive programs.

Planned and established communication systems, developed standardized methods for transmitting and receiving military operations communications, ensured the security of communication channels, and maintained confidentiality of sensitive data and information.• Led the establishment of the communication system for the Central American Joint Task Force during the Hurricane Mitch Relief Humanitarian Effort, enhancing operational coordination and support for over 10,000 affected individuals.• Managed a communications network upgrade that reduced downtime by 20%, significantly improving response times and operational effectiveness.• Planned and deployed the Brigade's first Local Area Network ahead of schedule and 15% under budget, optimizing connectivity and communication across units.• Supervised a team of 45 soldiers while effectively managing an operations budget of $1.5 million, ensuring successful project execution and resource allocation.