Toni Mcdonald Email and Phone Number
Enthusiastic and self-motivated professional with outstanding interpersonal skills and an eagerness to learn. Seeking a position working in a full-time professional position, with over 10 years of event planning, management, multitasking, and organization in the field of customer service, along with a genuine interest in using transferable skills from 20 years in education. Highly effective in problem solving, communicating with guests, students, parents, colleagues, and administration through Teams, social media, email, messenger, phone calls, and internal systems. Adept as an ESL professional with managing both students and parents through the challenges of our current academic system and requirements. Using virtual communication skills in today’s technology and social atmosphere, working face-to-face, through TEAMS, Zoom and other digital platforms.
Houston Health Department
View- Website:
- houstonhealth.org
- Employees:
- 160
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Community LiaisonHouston Health Department Nov 2023 - PresentThis industry includes government entities that coordinate, plan, supervise, and administrate funds, policies, activities, statistical reports, data collection, and centralized programs for educational administration. Government scholarship programs are included. -
Premium Seating ConciergeHouston Texans Oct 2023 - PresentHouston, Texas, United StatesAssist in the execution of superior customer service in all assigned premium seating areas in NRG Stadium (“Stadium”) in an effort to enhance the fan experience during Club home games and other Club-sponsored events as may be assigned. -
Operations Assistant & Accounts ReceivablesGfl Environmental Inc. Jul 2022 - Jul 2023Houston, Texas, United States• Accounts Receivable duties across 100+ companies and accounts • Evaluating accounts and securing payments of up to 600K+• Optimized time management skills and prioritize task in fast paced environment• Prepared material and presentations for face-to-face and Microsoft Teams meetings• Answering and responding to phone calls, scheduling appointments, managing a calendar, preparing meeting agendas, and creating marketing materials• Inbound and outbound calls regarding customer accounts and retention• Coordinates and distributes intercompany mail to multiple sites• Restructured route for efficiency and expediency of deliveries• Strong ability to maintain confidentiality for customers and/or proprietary information.• Support team members in additional tasks as needed• Proficient using Microsoft Office Products and proprietary software• Effective written and verbal communications skills • All clerical duties and other tasks as assigned -
Educator & Certified Executive Chef CulinarianCypress-Fairbanks Isd Aug 2002 - Feb 2023Houston, Texas, United States• Delivered educational instruction both in-person and virtual• Performed specialized instruction for students where English is their second language• Ensured and maintained compliance with federal and state laws including those related to privacy and access to the student's health and medical information• Extensive knowledge implemented and maintained compliance with Individual Education Plans (IEPs), Section 504 Accommodations, and ADA Standards of Care• Ability to furnish reasonable accommodations and modifications for students, teachers, and parents with disabilities• Documented, maintained, and updated confidential data and records for Texas Education Agency, State Board of Education, and CFISD• Collaborated, organized, and executed many hospitality competitions in district and throughout Texas• Managed multiple classroom environment within primary and secondary settings• Responsible for creation of lesson plans and course materials for in-person and virtual delivery• Optimized planning, executed, and collaborated budgeting and timelines for events• Worked with parents and stakeholders to develop strategies to meet over 95% of student key performance measures• Managed individualized instruction plans utilizing a variety of strategies and methods• Designed group and individual instruction in the areas of food preparation, cooking methods, and baking• Communicated and marketed across Social Media platforms and internal digital formats• High School Varsity Cheerleading and Competition Coach• Adept at multi-tasking, budget development, and events management, and giving presentations in fast paced environment • Arranged and Organized Group Travel transportation, hotel accommodations, and Event Plans across the United States• Trained and empowered students, staff, and community members to participate in District Leadership Conference• Proficient in Microsoft Office Products -
Admissions RepresentativeThe Art Institutes 1998 - 2002Houston, Texas, United States• Liaison between Head Chef Instructors, Executive Chefs, Director of Admissions of The School of Culinary Arts, and potential students• Conducted presentations at promotional events, and guided tours highlighting program details• Prepared materials and presentations for staff, students, and business meetings• Designed and facilitated events for perspective students, clients, and leaders in hospitality industries• Created and reviewed all paperwork for enrolling and financials plans• Tailored programs for clients to fit their needs, skill levels, and career goals• Conceptualized and championed events for recruitment, enrollment, and orientation of potential students• Developed budgets for meetings, internal and external events• Trained and Supervised staff for specialized private events• Hired staff for upcoming events and celebrations of 700+ guest• Streamlined enrollment process for potential adult students• Inbound and outbound calls regarding benefits, enrollment, and financial responsibilities• All clerical duties including written and verbal communications• Answering and responding to phone calls, scheduling appointments, managing a calendar, preparing meeting agendas, and created marketing materials -
Flight AttendantContinental Airlines 1996 - 1998International• Welcomed passengers with a positive attitude• Led and modeled safety briefings before departure and briefed passenger regarding exit rows to ensure emergency compliance• Managed chapter flights with National Football League ("NFL") New York Jets and New Orleans Saints, Celebrities, and the US Army• Championed public announcements during flight to inform passengers of flight status, layover information, and weather• Built relationships and exemplified good customer service• First Aid Certification, CPR AED - American Heart Association• Certificate of Demonstrated Proficiency- United States Federal Aviation Administration • Enforced Airline Safety Regulations and ensured compliance• Resolved conflicts and difficult situation between passengers and/or crew while inflight • Adapted to schedule changes, flight delays, and disruptions, and answered questions for passengers regarding changes• Ensured all ADA Standards of Care Accommodations were followed before, during, and after inflight• Served 175-600 per flight by provide snacks, meals, and beverages• Assisted passengers with luggage and seating arrangements• Assisted in training new flight attendants with inflight and layover procedures• Trained and utilized on proprietary ticketing and reservation software • Recognized for spearheading cabin/galley safety and control during an emergency landing -
Membership Customer Care AssociateSam'S Club 1994 - 1996Houston, Texas, United States• Provided exceptional customer service to members answering questions• Provided service with a positive attitude and a smile• Focused on the aspect of customer care processing returned merchandise • Processed refunds in an efficient and accurate manner• Multitasking including membership, looking up products, communication between or clubs as well as corporate offices• Assisted in receiving new inventory, and rotation of inventory• Problem solved issues while making each task completed with excellence customer service• Price checked inventory and returned items to shelves via roller skates• Worked all shifts including morning, evening, weekends, and holidays
Toni Mcdonald Education Details
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Political Science And Government -
Culinary Arts/Chef Training
Frequently Asked Questions about Toni Mcdonald
What company does Toni Mcdonald work for?
Toni Mcdonald works for Houston Health Department
What is Toni Mcdonald's role at the current company?
Toni Mcdonald's current role is Over 25+ years of experience serving Customers, Students, and Guests as a Former Educator, Executive Chef Culinarian, and Management.
What schools did Toni Mcdonald attend?
Toni Mcdonald attended University Of Houston, The Art Institutes.
Who are Toni Mcdonald's colleagues?
Toni Mcdonald's colleagues are Clydajia Williams, Shannon Miller, Christine B., Michael Do, David Wei, Arthur Green, Tammy Gloston,pace.
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Toni McDonald
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