Toni Millard Email and Phone Number

Advocate and conflict mediate on behalf of all stakeholders through the resolution process; including evictions and crisis management, resulting in durable listing performance and five-star Guest experiences.Be an expert in Evolve’s resolution process, confidently recommending solutions in high-stakes situations (financially and reputationally) resulting in durable listing performance and five-star Guest experiences.Consult and educate Owners on strategies on how to prevent issues upstream by identifying root causes and providing a durable solution (not an easy answer).Exercise due diligence (investigation), critical thinking, and negotiation skills to advise the appropriate action and craft a plan of action based on listing performance (including reviews, earnings, activation date, and account history).Provide an exceptional stakeholder experience while collaborating with other teams and teammates to improve operational efficiencies.Respond to stakeholders via phone, message and email with agency, care, professionalism, and urgency.Understand, improve, and challenge current processes to continuously create a better Evolver, Guest, and Owner experience.Continue to support all Guest Experience Associate and Booking Management Advisor tasks as needed by the business.

Field calls, messages, and emails from guests in a swift and professional manner related to general property or general billing questions, and assisting guests with the booking processAssist guests throughout the trip lifecycle utilizing emotional intelligence and problem-solving skills to work towards effective solutions Help guests navigate their Evolve account and access all the information they need.Sell travelers on the Evolve difference, including our 4 core standards, along with individual attributes of properties in our networkWork across multiple booking platforms (such as Airbnb & Vrbo) to secure and adjust reservations; dexterously move between operating systemsDocumented all activities in the company's CRM (Salesforce.com)Provide an exceptional customer experience, using genuine kindness and professionalism, thrilling travelers with over-the-top service throughout the evaluation and booking processCollaborate with all customer-facing teams as well as other departments to achieve high service level standards and meet company goals

Established and maintained relationships regarding the company with the following groups: DOL, Physicians, Medical Office Managers, Social Workers, and discharge planning departments, attorneys, advocates and CNS claims department.Accurately entered data entry into CNS's data collection system.Contacted physicians offices to request non-clinical corrections on care requests.Checked portal for start of care and renewal approval on pending request per established collaborated with any company department that is involved in streamlining home health care requests.Collaborated with the Finance Department to ensure accuracy of information that is provided to them for billing/coding regarding DOL data.Daily check of eFax transmitted documents, including renaming, filing and distributing to Authorization Specialist and other personnel as needed.

Provided administrative assistance to the Executive Director/Administrator/Director of Clinical Operations (team leader) preserving the confidential nature of information obtained while performing the job functions. Maintained the administrative files, supplies, and general office environment in an orderly manner.Ordered and maintained sufficient office supplies. Ordered and maintained accurate records of medical equipment and supplies.Answered incoming calls and forward to the appropriate staff person or takes messages.Coordinated incoming, outgoing and interoffice mail. Prepared for meetings and maintained meeting minutes. Inputs data into HCHB and other tracking systems,Set up tablets for clinicians by establishing HCHB PointCare.Performed typing, emailing, and copying tasks as requested for various staff.Ensured compliance with all state and federal referral and intake regulatory requirements.Maintained accurate and current administrative and clinical records in accordance with Medicare regulations and company policies and procedures.Informed staff of any changes and updates relating to patient admissions, discharge, visits, schedules, and clinical meetings as directed by the team leader. Assisted the local human resources professional and team leader to maintain accurate employee records. Tracked admission, discharge, certification, and recertification dates on all patients.

Communicated the admitting process to the patients of the practice.Assembled patient forms for scheduled appointments including consent, authorization, and physical forms; verifies accurate and current patient information. Provided efficiencies in scheduling and managing patients and scheduling of appointments.Checked insurance and payment eligibility in computer system and/or using online tools to ensure correct and accurate data is collected.Receive, post and track all payments on accounts and collect initial payment based on co-pay or deductible amounts according to insurance eligibility portal data. Processed incoming and outgoing calls.Documented all phone messages in regards to patients given and received in the EHR.Completed all scanning of patient information, lab results, correspondence in patient files and filing charts as necessary.Interviewed patient or representative to obtain and record in computer the patients demographic information.

Maintained supplies in both Central Supply and the Medication room's.Placing orders in a timely manner to ensure that nursing staff had the supplies that they needed to care for the patients in the proper manner.Keeping central supply clean and organized. Keeping the medication room clean and organized as well as making sure that all expired medication was disposed of properly.Scheduling all Registered Nurses and Certified Nurse Aides to ensure that the facility was staffed according to patient numbers.

Communicated the admitting process to the patients of the practice.Assembled patient forms for scheduled appointments including consent, authorization, and physical forms; verifies accurate and current patient information. Provided efficiencies in scheduling and managing patients and scheduling of appointments.Checked insurance and payment eligibility in computer system and/or using online tools to ensure correct and accurate data is collected.Receive, post and track all payments on accounts and collect initial payment based on co-pay or deductible amounts according to insurance eligibility portal data. Processed incoming and outgoing calls.Documented all phone messages in regards to patients given and received in the EHR.Completed all scanning of patient information, lab results, correspondence in patient files and filing charts as necessary.Interviewed patients or representative to obtain and record in computer the patients demographic information.

Gathered all appropriate information from patient and medical staff to have procedures authorized with the patients insurance.Communicated the admitting process to the patients of the practice.Assembled patient forms for scheduled appointments including consent, authorization, and physical forms; verifies accurate and current patient information. Provided efficiencies in scheduling and managing patients and scheduling of appointments. Checked insurance and payment eligibility in computer system and/or using online tools to ensure correct and accurate data is collected.Receive, post and track all payments on accounts and collect initial payment based on co-pay or deductible amounts according to insurance eligibility portal data. Processed incoming and outgoing calls.Documented all phone messages in regards to patients given and received in the EHR.Completed all scanning of patient information, lab results, correspondence in patient files and filing charts as necessary.Interviewed patients or representative to obtain and record in computer the patients demographic information.