• Advise and counsel c-level executives on operations software to identify company's pain point and qualify customers• Maintain high work ethics in an autonomous environment to exceed management goals and objectives• Lead/attend meetings, provide notes, actions items, and follow up deadlines• Collaborate with Marketing Department to develop and implement strategies to increase sales• Instruct and motivate coworkers through trainings and company retreat keynote speaking

• Implemented recruiting strategies to meet current or anticipated market needs• Organized employee experience program and increased employee retention by 24% in Q4 of 2018• On boarded, trained, and mentored customer advocates to provide success-driven support• Traveled to emerging markets to manage operations and cultivated consistent core values throughout the company• Provided feedback while following customer advocates during vehicle delivery process to confirm DOT safety regulations and company standards are met • Attended bi-weekly leadership calls to discuss hub goals, new processes, and brand standards

• Prepared, notarized, and processed state and company paperwork on customer’s behalf• Personalized each purchase to enhance customer’s car buying experience• Assessed vehicle value in accordance with company standard when purchasing from public• Coordinated directly with logistical, financial, and operational team to execute solutions

• Delegated and directed employees in job duties to maximize productivity• Interviewed and selected new hires in accordance with company culture• Cross-trained new employees to promote a teamwork centric staff• Conducted monthly meetings to discuss store performance, reward top performance,and provide employee improvement opportunities• Managed strong social media and brand presence through Facebook and Instagram platforms to increase store sales goals and promote LTOs

• Oversaw the merchandising of the accessory and shoe shops based on brand knowledge, customer reviews, and KPI tracking weekly• Analyzed and created attainable goals based on market trends and previous store performance• Communicated effectively with sales team to provide tactics to increase store revenue• Trained and lead product knowledge for new hires in all departments

• Facilitated transfer from paper to electronic client system • Serviced and maintained 250+ personal and commercial policies • Managed correspondents and coordinated appointments between underwriters, agents,and customers • Served as first point of contact for quoting new and existing customers with various companies to provide competitive rates