Act as a Retail Support function on day to day operations, and provide feedback to Regional Director of Branches. Support Branch Operations Readiness, Assessment and Action planning to ensure each branch is operating under a strong culture of operational integrity. Support branch field visits in an effort to assess culture, performance and team engagement.

Branch Manager

Provide quality member sales and service , ensure branch makes and exceeds goals.Provide support/training and manage to ensure staff is trained to credit union standards.Prepare and ensure staff performance plans and evaluations are completed.Develop and mentor staff , feedback given to staff.

Managed a team of Loan Consultants who were actively engaged in selling Home Equity Loans to home owners via online applications.

Led branch sales efforts to meet customer needs, corporate goals and objectives.Provided outstanding service quality and responds to customer needs in a proactive manner.Trained, developed, and motivated team members to attain customer service , sales and operational goals.Responsible for retaining and expanding banking relationships with existing customers as well as acquiring new customers.