Restaurant General Manager
Current• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profit. • Responsible for execution of One-System Workplace Health and Safety during their shift. Ensure employees under their control are observing safety procedures and that any hazardous situations are rendered safe. • Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service. • Ensure that controls and procedures are implemented on each shift under their control to protect the security of employees and company funds. • Effectively recruit and select Team Members using company systems. • Allocate responsibilities to each employee on shift and monitor performance accordingly. Ensure tasks are only undertaken by those employees certified to perform them. • Ensure that employees follow correct maintenance procedures in accordance with the established maintenance roster and conduct any repairs or maintenance required within the restaurant. • Implement restaurant training programs for Shift Supervisors and Team Members, to enable them to maximise performance and realise their career potential. • Train and develop team members to meet the standards of performance required. Monitor performance and implement corrective action where required. • Be informed of any competitive activity that is likely to affect the trading results of the restaurant. • Determine any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant. • Promote Yum!’s How We Win Together 2 principles, promoting a positive culture in restaurant, acting as a role model and providing leadership as necessary.
