Tonia Epps Email & Phone Number

Columbus, Mississippi, United States

Kennesaw

• Adhered to all company policies, procedures and business ethics codes and ensured that they were communicated and implemented within the team.• Monitored and analyzed client relationships and financial aspects to determine trends, risks, and profitability• Performed qualitative monitoring of daily reports to ensure time-sensitive files were prioritized• Maintained a high level of productivity by consistently meeting the company’s goals• Prepared and presented project proposals to management and other departments• Maintained and established customer service level expectations in accordance with the Bank's and Manager's overall goals and objectives• Proactively solicited and obtained referrals from existing clients, internal departments and community contacts, whether in person or over the phone, to ensure they had appropriate banking products

Starkville, Ms

• Handled and completed multiple tasks store wide, and demonstrated a willingness to learn new things• Assisted new hires with computer based courses including HIPAA and other compliances• Monitored production processes following company procedures and profitability guidelines while prepared sales and inventory reports• Developed & implemented action plans to improve staff development• Performed the daily operations including department safety programs & risk management• Achieved store shrinkage goals by 94% and established and implemented both new and existing loss prevention procedures

Associate Of Arts - Aa, Associates Degree

Medical Office Expert-Clinical, Medical/Clinical Assistant & Phlebotomy, 4.0

Associate'S, Communication; Kinesiology

Kinesiology/Communication, Arts And Science

Activities and Societies: Black Professional Group (BPG) 2010; Atlanta LEAD for Women (ALW) 2010

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