Tonia Murphy Email & Phone Number

Barangaroo, New South Wales, Au

Account Management of web and app builds - specialising in truly innovative bespoke & open source solutionsAgency strategy and process improvement with a view to lower project costs and increase overall marginFocus on NFP and community based lobbying organisations have been our client base, and our area of passion and business development.Introduced quality review process and agile elements such as stand-ups, sprint like planning into overall delivery methodologyIntroduced use of virtual Project Management tools with client interaction elements where suitable as opposed to solely internal agency-based use of existing toolset.Locked down scope for existing builds and delivery into production, reducing change management.Business developmentProposal delivery resulting in lead conversionDevelopment of templates for RFP/RFQ Responses

São Paulo, Sp, Br

(This was a continuation of the role at Webling-the agency joined the Mirum group). I managed the large scale Digital Transformation of Entertainment Book delivering both a new website and native mobile app.We just recently launched the brand spanking new Sitecore website for this household stalwart. Myself and my team at Mirum are incredibly proud to get this site live - the staff at Ent Book are extremely happy to have a visibly impressive website and a true CMS. The programme will complete the final phase being the Australian app launch early 2019. This is a great Aussie product and every sale makes a difference through it's Fundraising partnerships.

Pyrmont, Nsw, Au

Managing large scale web buildsApp DeliverySpecialised Digital transformation project leadCo-ordinating co-located teams and suppliers Account managementCMS to CRM IntegrationBudget and resource management

Sydney, New South Wales, Au

Responsible for the management of all new key initiatives in relation to the acquisition of new lines of business for Open Colleges (OC). Focus on Digital innovation within online diploma delivery.Managed the introduction of Nursing Colleges into the Open Colleges business, involving assessing and analysing the impact of servicing face to face students, when previously all other Open Colleges students had been online. Set up of key relationships between the Sydney office and the new School of Health wth campuses in Adelaide and Perth. Focussed on the introduction of digital elements into the diploma, in order to ensure the diploma itself suited to the highly competitive growing market of providers.Identified and implemented the change management requirements resulting from the introduction of a new student bases, differing from the online base which had been the business of Open Colleges for decades.Oversaw the IT infrastructure setup of the newly equipped Perth campus.Managed the vendor selection process for the replacement of the OC Finance system.Reported into the CTO & MD, stakeholder management at exec level required day to day.

Sydney, New South Wales, Au

Short term contract to streamline project performance and resource utilization within a specialised Digital agency. Critical resourcing and scheduling required to track existing budgets vs actuals. Project setup for new larger engagements delivering first quarter 2017. Focussed team on internal marketing initiatives, building a suite of ready to go digital modules for resale and to complete a website refresh.

Docklands, Victoria, Au

Helping DJ's IT team get to know Jira & document processes suited to their use. Document priorities and generally adopt some agile methodology where possible.

Pyrmont, New South Wales, Au

Responsible for the delivery of a programme of work across all business units within the McGrath Head Office. Salesforce BI scoping.

Managing the pipepline of projects and resources for the Australian offices of Catalyst IT. Account Management of a client base of 20 plus to ensure continued support and to provide a single point of contact for engagement.Delivering and managing the multiple solutions to our client base of Academic, E-Learning / E-Portfolio or Training companies, throughout the project lifecycle as well as ongoing support. With a focus on open source web based technology to deliver training and e-commerce sites, within a fast paced environment with quick project timelines. The role demands strengths in stakeholder management, communication and negotiation skills.

Delivering open source solutions and services for a wide variety of organisations, including schools, universities, government departments, small business and major corporations. Specialised in-house Moodle and Drupal design and development.

Managed the roadmap set up to address all business needs deemed priorities for the Australian business as opposed to global. Managed the budgets, Project Management resources and vendors required to deliver the initiatives that presented successful business cases to the supporting forum.

Specialised in fast paced system change and product delivery within the Telco/IT environment.

Delivering projects and systems changes on the Customer Care roadmap.I had a BA and various technical resources reporting into to me to provide the requirements necessary to allow me to prioritise and fund projects.

Reading, Berkshire, Gb

Reading, Berkshire, Gb

Responsible for process, policy and people impacts of new or updates to exisiting product releases to the Mumbai Contact Centre.

Macquarie Park, Nsw, Au

Business analyst in the consumer space, working on multiple projects documenting requirements and functional specs. Focussed on Call Centre technologies and Retail Point of Sales systems.

Macquarie Park, Nsw, Au

Support and analysis for changes to Customer Service systems

Ba, Asian Studies/Psychology

Higher School Certificate

School Certificate