Tonia A. Email and Phone Number
Accomplished healthcare consultant with extensive experience in patient and healthcare provider relations. Third-party logistics includes expertise in insurance payers, Availity, Integrated Case Management System, Claims Processing, Excel, Outlook, Word, Five-9, Patient Case Management, and Staff Development. A problem-solver with strong critical thinking and communication skills in multiple areas including quality assurance, benefit review and resolution, training and development and process improvement.
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Patient Advocacy CoordinatorOnco360 Oncology PharmacyLouisville, Ky, Us -
Patient Advocacy CoordinatorOnco360 Oncology Pharmacy Mar 2023 - PresentAs a financial advocate, I am responsible for assisting people living with cancer and or families to assess financial resources. My focus is the client’s financial health while their focus is their overall wellbeing while they are living with chronic and or terminal illness. -
Notary PublicFreelance Jun 2022 - PresentKentucky, United States
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Senior Healthcare ConsultantMckesson Sep 2016 - PresentImplement training programs for the changing needs of 3PL. Discover and create processes to move projects forward to meet the program’s objectives. Created Standard Order of Procedures utilized in processes and training materials which resulted in new program launch and onboarding of new hires.Developed and implemented one-on- one and classroom training sessions for seasoned and new hire staff.Perform monthly associate Quality Assurance audits producing targeted staff achievements.Provide high quality service to patients, providers and pharmaceutical representatives specialty medications with reimbursement challenges.Coordinate care for patients using the program medication and home health nurse. Conduct Benefit Investigations as necessary (i.e. benefit investigation, prior authorization, pre-certification, and letters of medical necessity).Communicate with key medical practice accounts, sales representatives regarding the status of cases. Provide consultative services where issues arise to offer resolution in an effort to meet our common goal.Communicate with internal partners to ensure case coordination.Designates cases where missing information from the prescriber is an obstacle in moving the case forward to paid therapy and provides this information to the prescribers and Sales Representatives.Updates prescribers and Sales Representatives on the case status;Coordinates and schedules weekly conference calls with Sales Representatives to review status of cases on an as needed basis.Acts as a partner with pharmaceutical sales representatives in supporting prescriber offices and patients in moving cases to paid therapy as needed within program policies and procedures.Report Adverse Events to Federal Drug Safety.Report on Product Quality Complaints. -
In-Home Social Worker / Therapist - Child & FamilyPersonnel Best Mar 2020 - Mar 2023Louisville, Kentucky, United StatesPATIENT CASE MANAGER OF PARTICIPANT DIRECTED SERVICES FOR THE DEPT. FOR AGING AND INDEPENDENT LIVING, SEVEN COUNTIES SERVICES: PERSONNEL BEST LLC.• Administer exceptional bedside or personal care, such as ambulation or personal hygiene assistance.• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.• Perform healthcare-related tasks, such as monitoring vital signs and medication, bathing, bed mobility, turn and position change, and wound care.• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.• Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.• Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle. -
Home Care ProviderSeven Counties Services Mar 2020 - Mar 2023Louisville, Kentucky, United States -
Security SupervisorSpeed Art Museum Feb 2015 - Oct 2016Louisville, KentuckySupervises the line security operations of the museum in the protection of the facilities, collections, visitors, and staff from theft, fire, injury, and other damage; insures the maintenance of a safe, welcoming, and professional environment for visitors and staff. Assists guards in securing museum exhibits and facilities, including standing museum guard post as needed; schedules guards to meet security needs of the facility and for special events; supervises the general cleaning of exhibits/cases and floor areas; monitors guard performance; assists in incident resolution; provides ongoing employee training; acts as the on-site security manager in the absence of the Director of Security and/or designated personnel; directs and supervises the emergency evacuation of the building when required; and performs a variety of related duties as assigned. -
Territory ManagerOmnicare, A Cvs Health Company Sep 2010 - Sep 2015Created Standard Order of Procedures utilized in processes and training materials which resulted in new program launch and onboarding of new hires.Developed and implemented one-on- one and classroom training sessions for seasoned and new hire staff.Perform monthly associate Quality Assurance audits producing targeted staff achievements.Provide high quality service to patients, providers and pharmaceutical representatives specialty medications with reimbursement challenges.Coordinate care for patients using the program medication and home health nurse. Conduct Benefit Investigations as necessary (i.e. benefit investigation, prior authorization, pre-certification, and letters of medical necessity).Communicate with key medical practice accounts, sales representatives regarding the status of cases. Provide consultative services where issues arise to offer resolution in an effort to meet our common goal.Communicate with internal partners to ensure case coordination.Designates cases where missing information from the prescriber is an obstacle in moving the case forward to paid therapy and provides this information to the prescribers and Sales Representatives.Updates prescribers and Sales Representatives on the case status;Coordinates and schedules weekly conference calls with Sales Representatives to review status of cases on an as needed basis.Acts as a partner with pharmaceutical sales representatives in supporting prescriber offices and patients in moving cases to paid therapy as needed within program policies and procedures.Report Adverse Events to Federal Drug Safety.Report on Product Quality Complaints. -
Web Support SpecialistHumana Mar 2007 - Sep 2010Louisville, Kentucky AreaDay-to-day operations of the unit to ensure accurate and timely processing of claims.Web Specialist. Claims, Enrollment and Benefit Specialist. -
Operations SupervisorSprint Jan 2005 - Jan 2008Lexington, Kentucky AreaReconciliation Control Center SupervisorManaged the reconciliation department for Sprint and Nextel. Developed policies and procedures for resolving billing disputes within the federal communications guidelines. Provided leadership planning and implementation of project. Facilitate the definition of project scope, goals and deliverables. Assemble and coordinate project staff. -
Production StaffAbc News Mar 2003 - Sep 2004Palm Beach Gardens, FloridaLive news broadcast production crew; Teleprompter, Stage Lighting, Floor Direction to news anchors & videographers. Write news report utilizing the Associated Press Report News Feed. -
Promotions AssistantWrmf Fm Palm Beach Brdcstg Mar 2001 - Aug 2004Palm Beach, FloridaCoordinates and attends client meetings with sellers and sales managers as needed to plan events and event logistics.Collaborates with multiple departments to create and execute promotions such as remotes, events, van hits and other street team activities from start to finish.Drives promotional vehicles.Performs basic office administrative functions and updates station web site.Conducts on-site promotions, and handles clients and listeners.Sets up and runs audio and other types of equipment; hangs banners and other staging elements.Records events (i.e. photos, videos, audio and social media measures for station promotions).Sets up, breaks down and carries and transports promotional event equipment as required.Prepares contest rules, waivers, and release forms for on air, digital, social media and other contests.Supervises prize inventory and in-studio prize sheets as well as awarding of prizes at events.Coordinate and oversee on-site appearances, remotes and events.Responsible for all winner prize fulfillment and release forms. -
Haemovigilance And Iabp CatsBaxter International Inc. Aug 1999 - Mar 2003United StatesSurgical sales and service for Baxter Perfusion and Fresenius. Travel throughout Florida to secure new contracts and sales for services. Set up, operation and monitoring of cell saver equipment before, during or after surgery. Working under the direction of physicians, surgeons or perfusionists, technicians take a patient's blood and process it so that it is suitable for transfusion back into the body. Use a variety of cell salvage techniques and equipment, including rapid infusion systems. Ensure that all processes and procedures are sterile and meet regulatory compliance standards. clean and sterilize devices and equipment after use, ensuring that items that will not be reused are disposed of correctly. Run regular checks to make sure that all equipment is in good working order and may take on some routine maintenance tasks. Administrative duties, such as writing up reports on procedures to outline what happened during the autotransfusion process. have stocking and ordering responsibilities, checking inventory and ordering new supplies as necessary.
Tonia A. Education Details
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Autologustransfusion And Iabp -
Broadcasting And Communications
Frequently Asked Questions about Tonia A.
What company does Tonia A. work for?
Tonia A. works for Onco360 Oncology Pharmacy
What is Tonia A.'s role at the current company?
Tonia A.'s current role is Patient Advocacy Coordinator.
What schools did Tonia A. attend?
Tonia A. attended Baxter Academy For Tech & Sciences, Connecticut School Of Broadcasting, Kentucky State University, Maynard A Traviss Technical College.
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Tonia Royal
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