Toni Addinall Email & Phone Number

Birmingham, England, United Kingdom

It is my role to manage and deliver projects which measure the impact of the learning delivered. We have all been on training courses where we are excited and motivated to put into practice what we have learnt but somehow the inbox always gets in the way. Not at OTD - we work with our customers to understand what they are looking to achieve with the training that is to be delivered, what are their measures of success? My team then works with the customer to measure the starting position and… Show more It is my role to manage and deliver projects which measure the impact of the learning delivered. We have all been on training courses where we are excited and motivated to put into practice what we have learnt but somehow the inbox always gets in the way. Not at OTD - we work with our customers to understand what they are looking to achieve with the training that is to be delivered, what are their measures of success? My team then works with the customer to measure the starting position and measure the results at the end. Seeing the difference our training makes and inspiring people to make lasting change is what we are all about and I love it! Show less

Birmingham, England, United Kingdom

Working with our clients to deliver effective & efficient use of Apprenticeship Levy funds; creating innovative and unique approaches to people development via the Apprenticeship mechanism.

At cda we specialise in delivering a range of integrated people solutions that help organisations to respond to a changing external environment. Our USP is our ability to interpret our clients’ medium-term objectives into effective change programmes which deliver real improvements in culture, capability and performance, resulting in more agile and productive organisations.As a Senior Consultant, I specialise in the design and delivering of management and leadership programmes to develop… Show more At cda we specialise in delivering a range of integrated people solutions that help organisations to respond to a changing external environment. Our USP is our ability to interpret our clients’ medium-term objectives into effective change programmes which deliver real improvements in culture, capability and performance, resulting in more agile and productive organisations.As a Senior Consultant, I specialise in the design and delivering of management and leadership programmes to develop skills and behaviours and deliver business performance.www.cdaperform.co.uk Show less

Leeds, United Kingdom

As part of Pearson, the world’s leading learning company, TQ Leadership and Development (www.tq.com/leadership) works with global organisations to optimise the performance of their people at work. TQ Leadership and Development consults with clients to shape, design and deliver solutions that support Business transformation at a strategic level, enhance management and leadership capability and improve operational performance.My responsibilities included- Collaborating with the… Show more As part of Pearson, the world’s leading learning company, TQ Leadership and Development (www.tq.com/leadership) works with global organisations to optimise the performance of their people at work. TQ Leadership and Development consults with clients to shape, design and deliver solutions that support Business transformation at a strategic level, enhance management and leadership capability and improve operational performance.My responsibilities included- Collaborating with the Account Manager to undertake Training Needs Analysis and evaluation- Liaising with client stakeholders and internal subject matter experts to gather input, validate thinking, gain support and seek feedback on solutions - Designing and delivering powerful and inspirational learning interventions that demonstrate a measurable impact for the business and learner - Working with a range of organisational environments and across a number of projects within different project teams Show less

Leicester, United Kingdom

Responsibilities:- Collaborate with two other Learning & Development Managers to define, deliver and continue to develop the strategy on how to engage with, and deliver improved capability and business performance to, 800 leaders across multiple sites within the Royal Bank of Scotland, NatWest and Ulster Bank contact, processing, mortgage and debt management centres- Utilise the full training cycle to - Partner with business heads to identify learning needs (Training… Show more Responsibilities:- Collaborate with two other Learning & Development Managers to define, deliver and continue to develop the strategy on how to engage with, and deliver improved capability and business performance to, 800 leaders across multiple sites within the Royal Bank of Scotland, NatWest and Ulster Bank contact, processing, mortgage and debt management centres- Utilise the full training cycle to - Partner with business heads to identify learning needs (Training Needs Analysis) and agree programmes of learning to fill the needs identified - Design learning programmes to deliver and embed sustainable improvements to individual leadership capability and business performance - Effectively evaluate and report on return on investment- Manage the demand and budget for a regional team of learning consultants who deliver induction, technical and behavioural training to 6000 employees in contact, processing, debt management and mortgage centres- Work with two other Learning & Development Managers to write and agree SMART objectives that support the delivery of the strategic business plan - Performance manage, coach and develop a team of 4 operational coaches and a Learning Delivery Manager, and matrix manage a further 8 operational coaches when delivering within my region, to support the delivery of the teams objectives and business plan- Review and update progress against business plan on a quarterly basis, amending or creating objectives as and when necessary to successful delivery at year end- Effectively manage the demand for the team in order to resource, plan and deliver approx. 40 coaching programmes per year Show less

Peripatetic

Responsibilities:- Deliver learning interventions and coaching to Team Managers within the contact, processing, mortgage and debt management centres- Coach Team Managers to embed learnings from training and improve their capability in how they manage their teams, resulting in improved business performance- Provide regular updates to centre manager regarding programme progress and successes- Evaluate learning interventions to assess outcomes and the value of the learning… Show more Responsibilities:- Deliver learning interventions and coaching to Team Managers within the contact, processing, mortgage and debt management centres- Coach Team Managers to embed learnings from training and improve their capability in how they manage their teams, resulting in improved business performance- Provide regular updates to centre manager regarding programme progress and successes- Evaluate learning interventions to assess outcomes and the value of the learning to the business- Identify problems, lead and participate in problem solving activity to improve internal team effectiveness- Contribute and implement continuous improvement ideas within the team Show less

Peripatetic

Managed and supported a number of projects ranging in size and scale. Responsibilities:- Work with key stakeholders to scope change projects and establish governance- Support the development of communications that need to be made to stakeholders, employees and customers- Design processes and arrange timely and appropriate training- Deliver projects in line with an agreed governance structure and report on risk and issues and milestone status

Leicester, United Kingdom

After completing a 18 month RBS Graduate programme, I moved into a Team Manager role within Leicester Customer Service Centre- Delivered excellent customer service through performance management of 8-10 Customer Service Advisors - Measured, reviewed and improved teams productivity and efficiency- Increased the number of customer statements that could be sent directly to customer by 200%, reducing potential for error and customer dissatisfaction whilst at the same time creating… Show more After completing a 18 month RBS Graduate programme, I moved into a Team Manager role within Leicester Customer Service Centre- Delivered excellent customer service through performance management of 8-10 Customer Service Advisors - Measured, reviewed and improved teams productivity and efficiency- Increased the number of customer statements that could be sent directly to customer by 200%, reducing potential for error and customer dissatisfaction whilst at the same time creating capacity- Created a highly engaged and motivated team in an area historically seen as de-motivating and unchallenging Show less