Tonia Jacobson Email & Phone Number

Annapolis, Maryland, Us

Helping my clients bolster their projects and talent development/acquisition initiatives by incorporating safe, convenient and cost-effective temporary housing solutions feeds my drive to make a difference every day. Providing innovative housing solutions for relocation, projects, collaborative workgroup sessions, interns and personal travel accommodations is my focus as I help my clients meet and exceed their unique objectives!

Madison, Nj, Us

Providing professional destination services and real estate consultation to those in transition into or out of the greater Northern Virginia or Maryland region.

Next Adventure Home Solutions is my unique service set as a REALTOR(R), Certified Relocation Professional (CRP) and certified At Home With Diversity (AHWD) real estate advisor. Next Adventure Home Solutions encompasses how I deliver value above and beyond the real estate transaction, as a Destination Services Consultant, providing consultative support to individuals, families and business owners seeking to transition into or out of cities across the nation. Next Adventure Home Solutions - Because every transition should be your next great adventure!

Reston, Va, Us

Due to COVID-19 affect on travel and relocation BridgeStreet closed all US Operations in November 2020. In my role at Bridgestreet, I was proud to have:• Recruited, trained and developed inside sales, service and supply teams, creating solutions for growing corporate and leading global relocation companies through data-driven agency strategies and supplier negotiation; lead 5-22 inside sales and customer service representatives• Mentored and assured 95% Agent retention year-over-year• Exceeded revenue growth, cost management, profitability (EBITDA targets) of Americas agency operations• Increased GP% year-over-year, 15%+ • Consistently attained Guest Satisfaction SLA attainment >95%* • Created documentation and delivered training to inside sales teams, service and supply reps • Collaborated with stakeholders to discover, design, develop and manage new client acquisition and growth programs and methodologies and business rules to improve the client experience, increase revenue, reduce costs, comply with client SLAs • Analyzed performance KPIs and presented recommendations to improve conversion, optimize agent productivity and enhance client satisfaction• Actively engaged on systems task team for business process improvement, client hubs, e-portals• Forecasted, budgeted, and reported on my team's contribution to US Agency• *During tenure, also served as Global Account Manager and grew assigned client revenue >300%, 2016-2019

Reston, Va, Us

As Brand Account Manager for top-tier organizations in the Americas, I ensured my clients received the most proactive and professional guidance to develop housing solutions that help them meet their goals for service and savings globally.

Reston, Va, Us

Lead multi-channel contact center developing inside sales and service operations; identified and implemented cost-savings initiatives, compensation programs, and revenue generation strategies; developed process management and communication flows to grow our business and improve client satisfaction.

Vienna, Va, Us

Lead team of local and remote admissions advisors and sales support and enrollment professionals, to optimize enrollments to Envision's extraordinary experiential learning programs.Concurrently, I served as Senior Director, Client Services from 2008-2009. I began my role at Envision in IT as Business Analyst developing and supporting enrollment operations efficiencies; launched Telesales pilot.

Bethesda, Md, Us

Database development and project implementation to support Technology & Engineering for the FAA Airway Facilities (AFZ-800) division contract. Created first work performance request and tracking tool to capture work release activity and milestones supporting the FAA performance-based contract (PBC) with LMC.

Responsible for sales/marketing support of service provider partners, created/implemented GTM programs, including web content, sales aids, case studies and vertically focused programs; developed seminar series, service bundling options and documentation; coordinated efforts to optimize product promotion, competitive placement (UUNet, Worldcom, XO, Qwest.) This organization was acquired in 2002 by a Columbus, Ohio company.

Tysons Corner, Va, Us

Responsibilities evolved and expanded in my tenure at MSTR - from Customer Services Manager, Beta Programs to Business Development and Sales Support, globally.Business development, lead generation activities for direct and channel sales in North America. Established protocol and best practice methodologies and international business development pilot program globally; developed scripts and call center architecture for business intelligence, eCRM/eCommerce offerings. Responsible for Technical Support Maintenance contracts administration, sales, renewal >6M annually. Developed, organized and facilitated MSTR User Groups.As Director, WW Sales Programs, I managed integrated Sales Operations and Business Development teams, created Salesforce.com launch and training programs for US/Intl teams; launched MSTR Webstore, Inside Sales team, and implemented call center applications, reporting and methodologies to drive deliverables in sales center.

Munich, De

My career began with ROLM-An IBM Company as Client Support Representative and evolved to include formal Siemens network and call center engineering certifications; I was recruited by MSTR to launch their start-up call center in 1997.

Ba, Communications

Master’S Degree Candidate, Telecommunications Policy & Engineering