Tonia Orme Email & Phone Number

Fort Campbell North, Kentucky, United States

Simi Valley, California, United States

• Management of community during pandemic while implementing protocols set forth by the CDC and Health Department.• Understanding and operation of rent controlled properties.• Accounts payable/receivables, budget preparation and variance management• Responsible for the resident lifecycle – from tour, qualifying, resident satisfaction, renewal, and move-out.• Timely and efficient daily operational reporting (bi-annual inspections, variance report, daily trackers, etc.) • Training and development of team. Implementation of processes to create a more efficient workflow.• Management of Work Order workflow in all aspects.

California

Conducted Instructor Led Trainings in Southern California and Nevada af well as Webinars across ther country. Trainings included Community Director Training, Maintenance, and Administration. Developed and rolled out policies and procedures and legal updates. Worked on Help Desk assisting employees with questions on policies and procedures. Reviewed for approval Reasonable Accommodations, Rrasonable Modifications, and Background Screenings for applicants and residents.

Santa Clarita, California

Community Manager, 255 to 328 units 3/2016 - current Exceeded 2018 budgeted occupancy which resulted in successful rental revenue growth <0.5 Bad debt write off for 2018, delinquency and eviction management Accounts payable/receivables, budget preparation and variance management Certification and bi-annual recertification for Bond Program  Responsible for the resident lifecycle – from tour, to qualifying, to resident satisfaction Communicate/Schedule with vendors Schedule and supervise Capital Expenditures Timely and efficient daily operational reporting (bi-annual inspections, variance report, daily trackers, etc)  Creation of employee training binder and special projects requested from corporate Recruiting and hiring, and developing of employees

Santa Clarita, California

Assistant Community Manager 3/2015-3/2016  Collections and Statement of Deposit Accounting Renewal management Conducted weekly market surveys Completed move in/move out process Resident satisfaction

Santa Clarita, California

Leasing Associate 11/2013- 3/2015 Generate traffic through creative advertising Maintained prospect conversion ratio of >35% Daily traffic and leasing reporting Qualifying of applicants and lease management Customer service with prospective residents, current residents, vendors and staff  Work order follow up