Tonia Patterson Email & Phone Number

Washington Dc-Baltimore Area

🔹 Lead employee recruitment, benefits, training and development and organizational effectiveness (OD, diversity & inclusion, change management, etc.) related to human capital through staff.🔹 Advise all managerial levels on laws and regulations and ensure adherence to policies and programs.🔹🔹Improved strategic planning and decision making through creation of HR KPI dashboard, which also improved reporting, data access and increased attrition insights.

Washington D.C. Metro Area

🔹Developed HR strategy and led continuous improvement efforts in recruitment, placement, learning and development, benefits, performance management and compensation policies and procedures through team leadership.🔹Advised executives and senior leaders on organizational design and change management.🔹🔹Drove improvements in diversity, engagement and performance management.

Washington D.C. Metro Area

🔹Supervised team responsible for Federal employee and Executive recruitment, staffing, position management, classification, compensation, employee relations and benefits. 🔹Advisor for human resources, operations, program development and administration, as well as guideline design and implementation. 🔹🔹Spearheaded HRIS, (PeopleSoft) integration from start through implementation; introduced improved FTE allocation and hiring processes.

Washington D.C. Metro Area

🔹Provided guidance to team responsible for providing full range of professional human capital services—staffing (GS and Executive), recruitment, classification, compensation, employee relations and benefits. 🔹 Developed strategy for workforce planning and evaluated assigned programs and initiatives. 🔹🔹Improved performance management review process, goal setting and employee participation in process improvement initiatives.

Augusta, Georgia Area

🔹Spearheaded strategy on workforce policies, talent management, succession planning, performance management, employee benefits, HRIS and labor relations for healthcare facility employees through HR team.🔹Contributed to success of EEOC and other diversity initiatives and programs. 🔹🔹Expanded training needs identification and prioritization through HRIS implementation, improved candidate quality and compensation models.

Palo Alto, California, United States

🔹Led staff in provision of health benefits, awards, retirements, workers compensation, reasonable accommodation, educational reimbursement programs, position management and compensation for multiple sites. 🔹 Steered standardization of processes and procedures, service awareness and reporting enhancements.🔹🔹Initiated process improvements in employee education, award process compliance and compensation.

Charlotte, North Carolina Area

🔹Managed Human Resources systems—PeopleSoft, Success Factors, Resume Ware and Learning Management. 🔹 Oversaw analysis, design, implementation and communication for health and welfare benefits (medical, dental, vision, STD, LTD and WC) programs for employees through 3rd-party vendors.🔹🔹Participated in development and presented new, high-deductible account plan and managed introduction of comprehensive wellness educational events.

🔹Managed process and procedure review and standardization for 400-employee business unit with sites in 4 states. 🔹Provided project consultation expertise as Organizational Change Management Subject Matter Expert. 🔹Acted as VP/GM liaison to executive staff of 12; coordinated and supported all facets of operations from strategic planning through execution. 🔹🔹Organized proposal and financial reviews between President, VP/GM and Executive Staff; updated and provided pertinent content for all-level organizational presentations.🔹🔹Ensured accuracy of operational highlights and financial statistics for monthly and quarterly reviews.

Charlotte, North Carolina Area

🔹 Led Information Systems compliance, security and audit remediation change and maintenance efforts; served as external auditor liaison. 🔹 Contributed to documentation and integration of business practices that supported compliance initiatives for 2200 employees across 9 locations.🔹Change agent for new processes and operational implementation. 🔹🔹Ensured compliance with Sarbanes-Oxley (SOX) Section 404 testing and documentation by leading project team that successfully designed and employed processes and procedures.

United States

🔹Managed purchase, refurbishment and distribution of water and coffee dispenser/purification equipment through 35 direct reports and 21 indirect reports in FL & TX branches. 🔹🔹Led cross-functional, 10-member team that transitioned equipment services to offshore operations. Orchestrated seamless transition of equipment refurbishment, contributing to further cost savings.🔹🔹Increased operational efficiency 10% through implementation of expense controls. 🔹🔹Decreased failure rates and improved vendor quality by implementing process improvements.

Lexington, North Carolina, United States

🔹Project lead for machine downtime planning, including forecasting, communications, and ensuring on-time equipment improvement and maintenance completion for 24/7 operation.🔹Led safety, OSHA, FDA, quality, customer service programs and compliance including audit preparations, investigations and resolutions. 🔹🔹Improved operational efficiency and safety through project team facilitation, project management and cross-functional relationship building. 🔹🔹Supported development and operation of Spunbond machine, utilized in disposable diaper manufacturing process.

Concord, North Carolina, United States

🔹Taught Business Law, Small Business Management, Leadership and Management Skills classes utilizing practical experience. 🔹Augmented lessons with community leader participation to increase the scope and applicability of courses.

Master Of Business Administration - Mba, International Business Studies

Bachelor Of Science - Bs, Textile Management