Toni Ashley Email & Phone Number

Ridgefield, WA

• Manage Wardrobe operations for uniform division and team member retail store.
• Maintain positive work environment within the department.
• Interview and hire for correctly needed department coverage within budgeted FTE/headcount.
• Train, evaluate, counsel, and discipline team members as needed.
• Prepare department shift schedules and reconciles payroll hours.
• Support other divisions on property as needed with department, banquet, and event uniforms.

Ridgefield, WA

• Manage Wardrobe Department and a team consisting of 1 Lead Attendant, 7 Attendants and 1 Seamstress
• Setup brand new Wardrobe Department
• Create Wardrobe Department policies, procedures and handbook
• Manage fittings and issuing of all casino uniforms and 2 restaurants, 1200+ team members
• Manage uniform inventory and team member store inventory
• Create and manage department shift schedules to ensure there is sufficient workforce available to provide the most efficient service possible to all team members

Hillsboro, Oregon

• Managed men's apparel and accessories including 160+ styles, 2000+ SKU's, sales of $12M for catalog and online business
• Worked with domestic and international vendors to place initial buy purchase orders and re-orders, including negotiating terms, pricing, lead times and minimum order quantities
• Maintained product forecasts and flow of goods to meet inventory turn goals
• Analyzed demand for re-ordering, cancelling or moving out inventory
• Kept deliveries on schedule due to catalog in home dates by working with vendors
• Assisted vendors with questions regarding compliance requirements when shipping to the Distribution Center

Hillsboro, OR

• Managed Women's Accessories down to SKU level, including initial forecasting, re-forecasting and flow of goods to meet inventory turn goals for catalog and online business
• Generated and maintained purchase orders
• Created reports to help maintain inventory requirements
• Actively analyzed demand for re-ordering, moving out or cancelling inventory
• Worked with domestic and international vendors to place initial buys and re-orders, including negotiating terms, pricing, lead times and minimum order quantities
• Kept deliveries on schedule due to catalog in home dates by working with vendors

Bellevue, WA

• Managed SKU level inventory for Catalog, and Ecommerce to maximize productivity and fulfillment in order to achieve planned sales and margin dollars
• Forecasted at SKU level for 500+ styles 3000+ SKU's in 5 departments
• Placed initial buy and reacted to current business by re-buying and liquidating when necessary
• Purchase order management from actual shipping to receipt at warehouse, including any trouble shooting
• Created reports to help manage the business including Open-To-Buy
• Analyzed large amounts of data by season and year for style/color/size forecasting

Bellevue, WA

• Managed SKU level inventory for Catalog, and Ecommerce to maximize productivity and fulfillment in order to achieve planned sales and margin dollars
• Forecasted at SKU level
• Purchase order management from actual shipping to receipt at warehouse, including any trouble shooting
• Placed initial buy and reacted to current business by re-buying and liquidating when necessary
• Created reports to help manage the business including Open-To-Buy
• Analyzed large amounts of data by season and year for style/color/size forecasting

Redmond/Bellevue, WA

• Managed SKU level inventory for Catalog, and Ecommerce to maximize productivity and fulfillment in order to achieve planned sales and margin dollars
• Forecasted at SKU level
• Purchase order management from actual shipping to receipt at warehouse, including any trouble shooting
• Placed initial buy and reacted to current business by re-buying and liquidating when necessary
• Created reports to help manage the business including Open-To-Buy
• Analyzed large amounts of data by season and year for style/color/size forecasting

Redmond, WA

• Provided clerical support for 20+ Planning Managers and Assistant Planning Managers
• Selected and ordered phone special samples for call centers
• Purchase order management from shipping to receipt at warehouse and including any trouble shooting
• Created purchase orders and ensured accuracy 100+ per day
• Entered data into forecasting system
• Keyed inventory transfers between businesses, returns good indicator maintenance, Imedia Planning system maintenance, ran reports needed, and researched and communicated with retail counterparts

Redmond, WA

• Access Database Administrator for 5 call centers, 2,000+ people, across the US and Canada
• Analyzed database results for accuracy and improvement
• Identified and implemented database developments, enhancements and testing
• Developed reporting for new Add-On Sales Programs
• Wrote and maintained Add-On Sales department and procedural documentation
• Coordinated and supervised workflow of reporting assistant

Bothell, WA

• Compiled, reported, analyzed and maintained all Add-on Sales Programs results and call center associate performance results
• Maintained Access database and analyzed database results for accuracy and improvement
• Wrote and maintained Add-On Sales and procedural documentation
• Trained and supervised 2 others to run weekend reporting

Bothell, WA

• Compiled, reported, analyzed and maintained all Add-on Sales Programs results and call center associate performance results for 5 call centers across the US and Canada
• Maintained Access database and analyzed results for accuracy and improvement
• Wrote and maintained Add-On Sales program and procedural documentation
• Trained others to run weekend reporting
• Created payroll file for incentive pay for phone associates
• Tracked all call center associates winnings for tax purposes and created payroll files for US and Canada

Bothell, WA

• Created Weekly Special Selling Resource and other publications for phone associates in 5 call centers across the US and Canada
• Proofed and edited selling resources and other publications
• Entered and maintained cross-sell scripting for phone associates
• Communicated any add-on sale changes to all phone associates
• Tracked all call center associates winnings for tax purposes and created payroll files for US and Canada

Bothell, WA

• Received incoming calls from domestic and international customers for inquires, placing orders, catalog requests, and credit card applications
• Managed AHT (Average Handling Time) and DPO (Dollars Per Order)
• Offered customers add-ons during the call including weekly specials, cross-sells, and credit card offers

Great Chesterford, UK

• APD Limited - Electrical Manufacturer and Designer of Low Voltage Distribution Boards/Switchboards, Enclosed Starters, Control Panels, Motor Control Centres, purpose built panels, and Electrical Component Supplier.
• Promoted from Component Sales Representative
• Planned and managed production of manufacturing department producing 100+ compressor starter panels a week
• Sourced and purchased materials including tools for manufacturing and testing departments
• Setup and maintained inventory database
• Accounts Receivable, Accounts Payable, and Collections

Newmarket, UK

• Promoted from Assistant Manager
• Managed day to day running of the business
• Supervised 2 direct reports
• Accounts Receivable, Accounts Payable, and Collections
• Setup and maintained inventory database 5000+ SKU's
• Managed inventory and warehouse

Mildenhall, UK

• Promoted from Sales Clerk/Typist
• Managed day to day running of business
• Supervised 1 direct report
• Setup and maintained inventory database 5,000+ SKU's
• Worked trade counter for incoming customers and inquires
• Handled all incoming sales orders and processed, which including shipping paperwork, invoices, and organizing deliveries

Associate Of Applied Science Degree With Honors, Web Development

Activities and Societies: Dean's List

Education record

Business & Management, Accounting, Microeconomics, Psychology, English, US History, Algebra