Antoinette Atchinson-Rozycki Email & Phone Number

Albany, New York Area

Peer Support Specialist

Latham, New York

-Licensed NYS Real Estate Sales Associate-Specialty in commercial development, property acquisition, zoning research and negotiation as well as market analysis. -Perform office management duties to include advertising, residential sales, partnership with Barden Homes franchise, construction project management, commercial office space rental, building repair and maintenance. -Spearheaded the design & development of company web page and establish partnership with local media company.

Albany, New York Area

-Responsible for all aspects of business continuity planning to include: incident management, business resumption plan consulting, test participation and coordination, and certification reporting. Actively participated in Summit Bank Data Center recovery after Sept. 11, 2001 attacks, and rebuild at SunGard in North Bergen, NJ and alternate data center.-Provide quality analysis of business resumption plans, and superior professional training to encompass business resumption planning, testing and software support. Review and administer Third-Party Accreditation Certification Process across multiple lines of business within the Bank. -Extensive emergency management, software testing and implementation of STROHLS System's LDRPS, project management, event coordination and training skills.

Albany, New York Area

-Responsible for supervising team of six analysts to provide superior quality customer service to a 50,000 + end user environment, technical support and maintenance. -Proficient in all aspects of corporate standard software and network support, technical tools and trouble shooting utilizing the Notes, Exchange/Outlook, IBM Mainframe and Peregrine Service Center platforms. - Troubleshooting customer technical calls daily (averaging approximately 75 calls) and supervising Sun-Thurs shift). As well as mentoring new employees, performing server tape backup and providing 2nd level support during off-hours. - Supported the Win3.1/DOS 6.x, Win95 and WinNT 4.x platform with MS/Office Professional 4.3 and 97, Lotus SmartSuite, Notes and Lotus CC:Mail, IBM compatible desktops and laptops. Password resets for Novell and WinNT 4.x, ACF2, SEI, etc.. Reporting, monitoring and supporting connectivity issues for LAN/WAN, Client server, Sun/Sybase, Mainframe, etc... -Member of the Y2K compliant problem ticket software user acceptance and stress testing teams. -Attended 'Supporting WIN95', 'Troubleshooting WinNT 4.0', and 'Communicating for Service Excellence', 'Microsoft's Administering Win NT 4.0 and Core Technologies' training courses. - Represented the Help Desk in the "Live Help Project". Live Help is a software package used to take remote control of the end user's workstation, through proof of concept and testing on "real world" machines. - Assisted in managing calls via IVR Call Management System.

Cohoes, New York

Responsible for all aspects of lender real estate closings from time of Bank Commitment. Order title insurance and tax search, prepare notes, mortgages, deeds and mortgage discharge papers. Calculate all closing figures, communicate with buyer, seller, attorneys, Bank and Realtors to ensure all figures are complete and correct. Prepare HUD-1 statement to meet Federal guidelines and list of checks to be cut at closing.

Associate'S Degree, Business Administration And Management, General

AAS in Business Administration focus on Banking, Insurance & Real Estate

Marketing/Marketing Management, General

Management & Marketing