Toni Betham Email & Phone Number

Honolulu Metropolitan Area

One of the most progressive and highest-performing companies in the world, serving the energy needs of Hawaii residents and protecting our island environment with purpose, compassion, and Aloha.

Honolulu, Hi

Honolulu, Hi

The tenth-largest commercial airline in the U.S. and the longest-serving airline based in Honolulu, Hawaii.❏ Key member of project teams integral in planning, developing and successfully implementing technology solutions for airline operations with a 100% on-time delivery rate.❏ Led discussions and workshops with multi-level stakeholders to elicit business and functional requirements, complete vendor checklists, and contribute to logistics planning for large, complex projects.❏ Effectively managed customer relationships to drive test plans and traceability with I.T. resources for Systems Readiness initiatives.❏ Executed critical software upgrades and organized testing (UAT, SIT, Go-Live Validation) with I.T. and Systems Operations Center resources, improving flight control and crew management response-time with 100% customer satisfaction.❏ Operated as a trusted resource to assist with ad hoc projects and provide temporary off-site support.

Honolulu, Hi

Serving the citizens and visitors of Hawaii with outstanding venues for all types of leisure and business activities.❏ Administered contracts for concession services on City property/venues (golf courses, beach parks, parking lots, the Zoo).❏ Researched laws, evaluated bids, negotiated payment terms, and carried out audits and compliance inspections.❏ Improved the payment transaction process which reduced the time for preparing the daily deposit in half. ❏ Collaborated with manager to foster superior customer service and timely correspondence via telephone, E-mail, and in-person.

American Samoa

Primary Local Exchange Carrier serving 45,000+ residents of American Samoa with premier land line, wireless, and internet products and services.❏ Consultative leadership role in developing structure and project support for enterprise portfolio management and business transformation initiatives.❏ Managed logistics and project readiness initiatives to remodel thirteen digital Central Office sites (including upgrading electrical specifications) and construct two new satellite dishes as part of the Territory’s fiber-to-the-home project which was awarded $90 million in stimulus funds.❏ Developed processes and performance measurement tools for handling tiered trouble calls which reduced help desk abandon rate in half, and improved outage resolution response-time to within 2 hours of dispatch.

American Samoa

Non-Profit Organization helping parents as teachers to prepare children for higher education.❏ Managed the installation and on-going maintenance of I.T. equipment which supported program staff and the computer learning center.❏ Participated in grant-writing and research for earned income opportunities for program sustainability.❏ Developed the parent and student enrollment database of program offerings (SAT Prep, FAFSA Counseling, College Application Assistance, NCAA Registration, Summer School Instruction and After School Tutoring).

Honolulu, Hi ; Las Vegas, Nv

Global leader in wireline and wireless services in Hospitality and Gaming markets.❏ Dedicated team member for nationwide voice and data network customer implementations.❏ Drove planning for network redundancy to seamlessly cutover numerous hotels (thousands of guest rooms) consecutively onto new fiber optics and digital switch network.❏ Responsible for account lifecycle management and growing assigned base from $500K to $2.3 million in monthly revenues through new contracts, as well as renewals, and timely installations of new business.❏ Performance recognitions and awards: Distinguished Contributor, Presidents Club, Ambassadors Club, Lead Quality Facilitator, Team Player and Sprint Values Excellence.