Toni Boyes Email & Phone Number

London, Gb

London, England, United Kingdom

London, United Kingdom

Russell Reynolds are a global leadership advisory and search firm.Brought in to manage the operations of the office efficiently and cost effectively as well as oversee the support and admin staff.Improved morale and lowered the turnover of the EA community. ✔ MANAGE THE EA COMMUNITY for the London office. Currently standing at 60+ EA's. I am the point of contact and support to the EA community. Working to resolve any staffing issues, implementation of new procedures and initiatives to ensure the morale of the community remains strong.✔ DEVELOPED AND WROTE PROCEDURE MANUALS so that there is continuity within the office. I researched health and safety regulations and included necessary requirements, such as sole worker regulations. Actively developing staff to ensure that their roles continue to challenge them and they learn new skills.✔ MANAGED TWO OFFICE MOVES for the London office including partial refurbishment of the office. Worked with external suppliers to ensure the deadlines were met and costs remain within agreed guidelines.✔ MANAGE ALL DAY TO DAY OFFICE OPERATIONS including renegotiation of supplier contacts, managing security for the office, working closely with HR to ensure that any EA related issues are dealt with in a timely manner.

London, United Kingdom

Davingtons Lifestyle offers luxury travel, corporate hospitality, lifestyle services and unique experiences.✔ RESEARCHED AND PREPARED TRAVEL ARRANGMENTS for HNW clients for business travel and luxury leisure travel. I provided detailed travel packs with itineraries, boarding passes, accommodation, restaurant and meeting venue bookings.✔ DEVELOPED AND WROTE PROCEDURE MANUALS so that there is continuity across the company. I researched health and safety regulations and included necessary requirements, such as sole worker regulations.✔ EVENT CREATION for clients to entertain their corporate clients. Recommended specific events for their budget and client base and built an appropriate package.✔ MANAGE ALL INCOMING COMMUNICATION to ensure that it is dealt with appropriately and swiftly. I created both electronic and paper filing systems to streamline the retrieval of data and to comply with the Data Protection Act.

London, United Kingdom

Air Charter Service is the second largest aircraft charter company in the world. The company’s Head Office is in London and it has a further 19 worldwide offices, covering every continent.I was approached by the company to create a concierge department for their VIP clients, using my extensive network of contacts I have amassed throughout my career. I reported directly to the Group Director of Executive Jets and successfully implemented the concierge department. The role required that I be available 24/7 to clients and sales staff.✔ I successfully DEVELOPED RELATIONSHIPS with key suppliers and negotiated preferential rates and benefits for Air Charter Clients. This maximised the revenue generated from client bookings and enhanced the client experience.✔ I created unique luxury TRAVEL ITINERARIES that were used as USP’s for the company within the air charter sector and were highlighted in the luxury travel press. I also arranged complex BUSINESS TRAVEL including the provision of personal security and sourcing secure venues for highly confidential business meetings.✔ WROTE AND PRESENTED SUCCESSFUL TRAINING MATERIAL for our worldwide executive jets conference. I trained the entire executive jet staff in the function, benefits and USP of the new concierge department. I received overwhelming positive feedback from the attendees who rated it the most interesting and beneficial of the 8 different training sessions held.✔ I successfully presented the Concierge Departments Business Plan for the next financial year to the GROUP BOARD. Receiving very favourable feedback.

London, United Kingdom

Crown Aspinalls is an exclusive casino based in Mayfair, it was sold by the Aspinall family in 2010 and brought by Crown who owned casino’s in Australia, USA, Canada and Macau. There clientele is predominantly UHNW individuals from Asia and the Middle East.Success in my role as Personal Assistant to the Managing Director lead to promotion to the dual role of Personal Assistant to the Managing Director and as Marketing Services Manager. The Marketing Services Manager aspect of the role was to act as Concierge to the VIP clients of the club whenever required. This was a 24/7 role when required.✔ I continued to provide FULL PERSONAL ASSISTANT services to the Managing Director at the same time as taking on more responsibility in my added role of Marketing Services Manager.✔ I provided FULL DIARY SCHEDULING for the Managing Director and the SVP Business Development, Asia when in London. I had to work to MULTIPLE TIME ZONES when scheduling conference calls, as the company has offices in Asia and Australia.✔ I arranged COMPLEX TRAVEL for both the senior management team and VIP clients including VISA APPLICATIONS, private jets, accommodation and frequently changing requirements.✔ I had sole responsibility for our annual major CLIENT EVENTS. We took over 50 UHNW clients to a selection of prestige events annually, including the Champions League Final and Wimbledon Championships. I had control of the £500k BUDGET and the onus was on me to ensure all departments were fully briefed.✔ I streamlined the hotel booking processes for clients and SECURED SAVINGS OF OVER £19k in the financial year, by developing strong relationships with local luxury hotels. Through successful networking, I established relationships with ticket agents, allowing me to source sold-out tickets to events.✔ Clients consistently noted that the LEVEL OF SERVICE they received from Crown Aspinalls was FAR SUPERIOR to that given by our competitors. I was singled out as a key factor in this.

London, United Kingdom

Aspinalls Club was a family owned luxury casino based in Mayfair.✔ I produced POWERPOINT PRESENTAIONS for the Managing Director and senior executives which were used as staff training tools, for Board Meetings and to promote the Club to prospective client.✔ I led the committee to organise STAFF EVENTS including Christmas parties and days out to the Sandown to enjoy the horseracing.✔ I was tasked with a number of large PROJECTS that had to be completed to strict deadlines. These included investigating possible new events for clients and making recommendations, implementation of staff handbooks and creating interactive training tools for staff to promote the introduction of a new service standard.✔ I had control of a £60k limit on my company credit card and was responsible for the FINANCIAL RECONCILIATIONS for both the Managing Director’s and my credit card along, with any appropriate cash expenses.✔ Carried out DUE DILIGENCE RESEARCH in order to comply with mandatory money laundering regulations and maintained a gift register in compliance with the Bribery and Corruption legislation.✔ Due to the vast amount of CONFIDENTIAL INFORMATION that was received, I implemented procedures to ensure client confidentiality was maintained at all times. This included all waste paper being securely destroyed, all data complied with the Data Protection Act and regular staff training was undertaken to ensure staff were aware of their responsibilities in this area.

London, United Kingdom

Assistant Financial Controller1992 – 1999 Aspinalls Club was a family owned luxury casino based in Mayfair.✔ I joined Aspinalls Club when it first started and along with the Financial Controller, set up the accounts department, procedures, IT requirments and sourced suppliers.✔ Had sole responsibility for the purchase and nominal ledger as well as undertaking daily bank reconciliations for 2 accounts.✔ Undertook monthly management reporting for the directors and produced supplier and creditor accounts.✔ Responsible for assessing the bank accounts and placing available monies on the overnight money market, earning added revenue for the company

Master Of Arts (Ma), Medieval History, Merit

Activities and Societies: History SocietyUndertaken part time alongside demanding full time work. Dissertation titled "The Role.

Bachelor Of Arts (Ba) Hons, History, 2:1

Activities and Societies: History SocietyThis was a part time degree course, undertaken whilst working full time as the Personal Assistant.

Chartered Association Of Certified Accountants (Acca), Accounting, Certificate Stage

Course included: Information Analysis Audit Framework Tax Framework Managerial Finance

Hnc In Business And Finance, Business Administration, Management And Operations, Merit/Distinction

The course covered topics of Financial Planning, Business Law, Management & Supervision, Operational Techniques & Procedures and Work.