Toni Bristow Email & Phone Number

Penrose, Auckland

I help provide support for 25,000+ users within the NRDHB (Northern Region District Health Boards), supporting a large and diverse amount of applications and systems that help support clinical and non clinical staff.The support provided ranges from core clinical applications such as Eclair, Concerto, and patient management systems.

Auckland, New Zealand

3 Month Secondment that was extendedSME - File and Print ServicesDuring this Secondment I was a Subject Matter Expert for File and Print Services, as well as primary support for these services. Provided support in a large network environment supporting the Northern Region District Health Boards. One of the largest IT environments in New Zealand. secondary support for Remote Desktop Services/Terminal Services, Exchange 2003/2007 platform, with arround 18000 mailboxes. Overall Responsibilities included incident resolution, problem management, capacity planning, and process improvementKey Project - WDHB File Server Migration - One of the big achievements during this period was completing the migration and rationalization for the WDHB file clusters to the more consolidated File Server environment which also provided a template for future file services,, provided to the regional DHBs'

Auckland, New Zealand

Provided 1st/2nd/3rd level technical support and customer support to ensure minimal disruption to the DHB systems as well as providing support for our end users. During this period implemented and rolled out both Functional and Device Driver testing against specific applications (Concerto/iPM, etc) to ensure the drivers do not disrupt or crash the print servers, impacting printing for end users.Also during this period healthAlliance was undergoing migration of servers to VMWare, as such I virtualized many physical servers both in production and non-production.

Auckland, New Zealand

Researched problems, prepared documentation, met with application/technical issues and helped identify efficient solutionsResponsible for delivering custom and official Microsoft curriculum to internal staff.Work with internal staff on a daily basis on up skill technical expertise, by developing learning plans and custom learning material.Training topics covered; Windows Configuration, Active Directory, Windows Server Infrastructure, Networking, TCP/IP Routing, Security, Firewalls, ISA Server, Infrastructure Design & Management.Conducted candidate technical aptitude assessments, assessment was based on the candidates approach to an unknown technical problem and their troubleshooting process. This was used successfully for a number of teams specifically : Clinical Application Support, Concerto Systems Support, Business Applications Support, Server Administrator, and I.T Service desk candidates.

Auckland, New Zealand

• Conducted hardware & Software audits for asset management and licensing purposes• Provided remote/onsite monitoring and assistance to businesses to ensure their environments stayed operational and were recoverable as fast as possible if an outage occurred to minimize lost productivity.• Planed, Installed, Configured Client server environment, and also the supporting deployment of applications business used.• Implemented virtualized client system to support legacy software client applications so they were available via modern hardware and infrastructure that would improve availability and redundancy.• Implemented and designed hosted email solution, using number of technologies early cloud based hosting of email.

Auckland, New Zealand

Established in 1991, AMES is one of New Zealand’s leading IT education providers. providing education to students in international qualifications (Microsoft, CISCO, CompTIA) so graduates are successfully employed in their chosen IT career in New Zealand and throughout the world.AMES works in conjunction with several national and international businesses. These relationships let us design the very best international training while delivering what the local industry requires. Listed below are some of the partnerships that we are involved with.• Teaching students NZQA approved/audited courses in accordance with the quality assurance and unit standards  NZQA certificate in Computer Support (level 5)  NZQA Certificate in Computer, Technical & Helpdesk Support (level 5) NZQA Certificate in Linux Network Administration (level 5)  NZQA Certificate in Network Administration (level 5) NZQA Certificate in Network Systems Engineering (level 5)  Diploma in Advanced Computer Networking & Communications (level 6) Diploma in Systems Engineering (level 6) • This role was complex due to delivering education to a range of students of differing levels of skill/competencies to take them from little to no knowledge to seeing them grow and develop their understanding of computer/network technologies and systems.• Designed and implemented student lab environments that replicated complex network services and systems, for students to work with and practice with.• Designed and Implemented the Windows 2000 AD environment for AMES.• Developed and implemented NZQA unit standard based course on Linux and networking with Linux