Toni Bristow Email & Phone Number

Penrose, Auckland

I help provide support for 25,000+ users within the NRDHB (Northern Region District Health Boards), supporting a large and diverse amount of applications and systems that help support clinical and non clinical staff.The support provided ranges from core clinical applications such as Eclair, Concerto, and patient management systems.

Auckland, New Zealand

3 Month Secondment that was extendedSME - File and Print ServicesDuring this Secondment I was a Subject Matter Expert for File and Print Services, as well as primary support for these services. Provided support in a large network environment supporting the Northern Region District Health Boards. One of the largest IT environments in New Zealand. secondary.

Auckland, New Zealand

Provided 1st/2nd/3rd level technical support and customer support to ensure minimal disruption to the DHB systems as well as providing support for our end users. During this period implemented and rolled out both Functional and Device Driver testing against specific applications (Concerto/iPM, etc) to ensure the drivers do not disrupt or crash the print.

Auckland, New Zealand

Researched problems, prepared documentation, met with application/technical issues and helped identify efficient solutionsResponsible for delivering custom and official Microsoft curriculum to internal staff.Work with internal staff on a daily basis on up skill technical expertise, by developing learning plans and custom learning material.Training topics.

Auckland, New Zealand

• Conducted hardware & Software audits for asset management and licensing purposes
• Provided remote/onsite monitoring and assistance to businesses to ensure their environments stayed operational and were recoverable as fast as possible if an outage occurred to minimize lost productivity.
• Planed, Installed, Configured Client server environment, and also the supporting deployment of applications business used.
• Implemented virtualized client system to support legacy software client applications so they were available via modern hardware and infrastructure that would improve availability and redundancy.
• Implemented and designed hosted email solution, using number of technologies early cloud based hosting of email.

Auckland, New Zealand

• Established in 1991, AMES is one of New Zealand’s leading IT education providers. providing education to students in international qualifications (Microsoft, CISCO, CompTIA) so graduates are successfully employed in.
• Teaching students NZQA approved/audited courses in accordance with the quality assurance and unit standards  NZQA certificate in Computer Support (level 5)  NZQA Certificate in Computer, Technical & Helpdesk Support.
• This role was complex due to delivering education to a range of students of differing levels of skill/competencies to take them from little to no knowledge to seeing them grow and develop their understanding of.
• Designed and implemented student lab environments that replicated complex network services and systems, for students to work with and practice with.
• Designed and Implemented the Windows 2000 AD environment for AMES.
• Developed and implemented NZQA unit standard based course on Linux and networking with Linux