Toni Conover Email & Phone Number

Salt Lake City, Utah, United States

Cultivated and maintained relationships with a portfolio of 250-300 merchants in the Carolinas and Georgia. Trained and certified merchants on best practices in educating customers about financing options and using Snap to grow their business. Provided ongoing support to merchants through regular in-person visits and phone calls. Answered merchant calls 7.

Charleston, South Carolina Area

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Blackbaud Inc.

Toni serves as the senior client contact and point of escalation for approximately 30 mid to large size nonprofit organizations. Within her areas of influence, are the following:- Leading the client relationship, understanding the client’s business, and facilitating prescriptive and consultative discussions. - Contract renewal negotiations - Partnering.

Charleston, South Carolina Area

-Served as the primary liaison and project manager for multiple mid to large size nonprofit organizations. -Lead internal client teams.-Created and managed complex segmentation and queries for large scale direct marketing campaigns. -Managed uploads and reports. -Managed the Raiser's Edge Data Management Services team with three direct reports.

Blackbaud

-Worked with existing customers and new prospects identifying opportunities, conducting sales presentations, closing large, often complicated deals. -Sold the Raiser’s Edge, the Financial Edge, Education Edge and Blackbaud’s Website Solutions to Independent and Charter Schools with territories in the northeast and the south. -Employed the use of value.

Charleston, South Carolina Area

-Negotiated resolutions with clients who had called or written to company executives with complaints. -Researched issues with multiple departments, developed and monitored project plans and negotiated resolutions that met the clients’ needs while also keeping the company’s best interests in mind.-Served as the Priority Account Manager for enterprise.

Charleston, South Carolina Area

-Converted data from a variety of legacy systems into the Raiser’s Edge through data analysis, code table mapping, use of Excel, Access, SQL statements. -Tested conversions by comparing source data and Raiser’s Edge database. Verified conversion accuracy with clients through assisting with testing and reports.

Charleston, South Carolina Area

-Provided technical support over the phone. -Researched and filed product issues with Product Development. -Trained clients on procedures for the Admissions and Registrars Offices as well as on Crystal Reports. -Provided direct consulting to independent schools throughout the country. Managed the implementation process from start to finish; ensuring that.

Charleston, South Carolina Area

-Conducted career-exploration workshops for displaced homemakers and young women ages 14-15 with a focus on employability skills and non-traditional career options.-Established working relationships with local employers and provided job referrals for program participants. -Provided individual, educational and career counseling. -Prepared annual grant and.

Bachelor Of Science (B.S.), Psychology

Master Of Education (Med) Candidate, Counselor Education/School Counseling And Guidance Services, 4.0