Competitor Monitor provides customer and competitor intelligence systems for the world's leading brands. We’re an amazing team that turn market complexity into simple intelligence, with top-class analysts, designers, developers and client managers ensuring we can meet any challenge.Our market leading SaaS application (www.competitormonitor.com) benchmarks and analyses online businesses, tracking markets round the clock to spot opportunities for price improvements, web promotions and new… Show more Competitor Monitor provides customer and competitor intelligence systems for the world's leading brands. We’re an amazing team that turn market complexity into simple intelligence, with top-class analysts, designers, developers and client managers ensuring we can meet any challenge.Our market leading SaaS application (www.competitormonitor.com) benchmarks and analyses online businesses, tracking markets round the clock to spot opportunities for price improvements, web promotions and new product launches.For clients with specific needs we create outside in intelligence systems to make life easy. Blending data from their business with up to the minute market information to ensure they always make the right decisions. Show less

My role involves managing the Operations department at Competitor Monitor to ensure our clients' requirements are met in a timely manner and to a high quality. I work closely with our Account Managers, Quality Assurance team and technical team on a daily basis creating and improving departmental processes where required.

My focus lies in managing the connection between Competitor Monitor and our clients by building and maintaining excellent relationships. I ensure our client needs are met and that they receive a high level of customer service during the set-up process and daily use of their accounts.