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Tenacious, goal-oriented industry leader highly adept at executive streamlining and strengthening operations to maximize performance and profitability. Substantial experience in management of Retail IT operations. Proven ability to utilize technology to enhance processes and increase productivity. Outstanding planning, execution, leadership, and decision making capabilities.Trusted advisor to senior management in evaluation of current methodology and deployment of innovative solutions. Regarded as a "change agent" with demonstrated ability to crystallize strategic vision and execute business objectives. Highly adaptable with proven success in intense and demanding environments.Retail Systems and Support, Store Support - Helpdesk, New tech deployment, Construction - IT related, Vendor management and negotiation, on-boarding, Hardware procurement, Budgeting and forecasting, IT Projects across Infrastructure, Digital, and Client Services, PMO. Well versed in support of Flooid Beanstore POS and back office support, Meraki infrastructure, Zebra mobile devices, HP and Toshiba POS. SharePoint and Celoxis PM tools.At Hudson: Active member of the Diversity and Inclusion Committee. Selected to act as mentor for IT intern. Recipient of the 2022 Core Values award.
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Director, Retail Store SystemsHudson Jun 2022 - PresentEast Rutherford, New Jersey, Us -
Pos ManagerHudson Mar 2020 - Jun 2022East Rutherford, New Jersey, UsPOS solution rollout management and support
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Senior Manager, EpmoNew York & Company May 2014 - Oct 2015New York, New York, Us● Responsible for helping to define and drive new strategies, technologies and innovations that power growth for the entire company while delivering exceptional and seamless customer experiences across all physical touch points. ● Constantly leveraging analytics, customer feedback and industry trends and best practices to identify opportunities and develop recommendations to improve NY&C’s customer experience strategy including how we invest through technology and other means to drive our experience forward. (50% tactical, 50% strategic).● Served as a Project Manager; simultaneously managed multiple projects, programs, and stakeholder relationships.● Worked with PMO to improve project management process through execution of templates, tool box resources, and project governance structure.● Served as a Business Relationship Manager bridging and enhancing communication and services between IT and Operations.● Partnered with SVP of Retail and Customer Innovation on all budget and vendor management pertaining to Stores, Omni, and E-commerce.● Identified as the IT Ambassador for Stores. -
Senior Manager, Store Systems & Pos HdNew York & Company Jan 2013 - May 2014New York, New York, Us● Oversaw the day to day POS Helpdesk operations of 500+ stores as well as Store Technology rollouts.● Oversaw and deployed:● Store of the Future● MPLS upgrade to chain/New POS pilot/iPad & Tablet pilot/Printer rollout● Assisted CTO with store related budgets, contract negotiation, vendor management, and hardware procurement.
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Manager, New Store Systems & Pos HelpdeskNew York & Company Nov 2003 - Jan 2013New York, New York, UsThis position consisted of 2 major functions with a staff of up to 14 Analysts: Responsible for all store technology planning and rollouts as well as technical support for 600+ stores.• Scheduled and managed implementation of Store technology and/or software.• Developed IT Store Construction and Closings process.• Provided first and second level Technical support to current count of 600+ stores.• Hardware issues, Telco issues, Software and Polling Issues, Network issues• Escalations to appropriate vendors• Monthly maintenance review and approval• Monitored and maintained expected service level and customer satisfaction• Implemented policy, practice, and standardization within the Store Support area.• Reviewed calls and tickets logged by POS Helpdesk and provided analysis.• Identified trends and partnered with other departments to work towards a solution
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Shop ItH&M Hennes & Mauritz L.P 2000 - 2003Stockholm, Stockholm County, Se
Toni Greco Skills
Frequently Asked Questions about Toni Greco
What company does Toni Greco work for?
Toni Greco works for Hudson
What is Toni Greco's role at the current company?
Toni Greco's current role is Retail Store Systems and Support.
What is Toni Greco's email address?
Toni Greco's email address is to****@****ail.com
What is Toni Greco's direct phone number?
Toni Greco's direct phone number is +120194*****
What skills is Toni Greco known for?
Toni Greco has skills like Retail, Customer Service, Inventory Management, Team Building, Forecasting, Pos, Budgets, Process Improvement, Negotiation, Budgeting, It Asset Management, Retail Systems.
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