Toni H. E. Email & Phone Number

Norfolk, Virginia, United States

As a Director of Education, my responsibilities include, but are not limited to: managing payments made directly through forms of checks, cash, and money order from parents and students; Placing and receiving high volume calls, conducting meetings, utilizing Microsoft Excel for reimbursements, increasing enrollment through my orientation speeches and marketing, managing & updating calendar dates, ensuring supplies arrive at the facilities intact and in a timely manner, working with Microsoft Office 360 applications (Word, Excel, PowerPoint) , capturing quality photographs for development, managing 50+ student transcripts, mentorship, public speaking, managing a school of 100+ students and staff, providing productive feedback, establishing an environment conducive to growth & involvement, engagement in the learning processes, ensuring the success of instructors & classes, and providing well planned and organized instruction.

Norfolk, Virginia, United States

As an Export Booking Agent, I was tasked with managing all export bookings for specific commodities (such as: food items, clothing, or reusable plastics) and a specific range of customers. I checked availability of (special) equipment for items whose tonnage exceeded average wight. I checked transport options (such as: ship, road, or rail) and vessel space prior to accepting new bookings. Entered bookings into LARA (operating system that connects Northern Europe with East Mediterranean area), remained aligned with home Office instructions/procedures, and internally coordinated: Export requests / acceptance, which included – providing final destination details to the relevant Point of Service depts, checking final acceptance of the booking. In case of request rejection, coordinating with customer/line manager what needs to be done (cancel booking or leave out rejected class), and notifying relevant details to port authorities/terminals (i.e., Antwerp Terminal). From working in this role, I am now proficient in Windows 10, OneDrive, Microsoft teams, OneNote, and Microsoft Outlook. In addition to this, I was tasked with assigning depots for pick-up of empty equipment, issuance of customs documentation where/when required, Coordinating pre-carriage with transport departments, and Stuffing containers / loading of breakbulk shipments / fumigation of cargo. Kept customers well informed of any issues with bookings relating to: Scheduling amendments / Reductions & Extensions / Short shipments, Equipment issues/damages/claims, Customs documentation/Customs scans/inspections, Pre-carriage problems (delays, waiting hours etc.), and any other issues. I properly monitored all additional costs against individual bookings and made sure charges were transferred to customers or internal cost center; And followed up on Background queries within the set time frames in case billing or loading instructions were not provided in.

Norfolk, Virginia, United States

As Events Coordinator for Event Junkie Venue, I was skilled in navigating software such as QuickBooks, TripleSeat, and TSheets. My responsibilities consisted of updating the monthly calendar daily per events taking place, managing booking contracts: utilizing templates, ensuring signage, ensuring legal obligations were met; scheduling events, managing high volume client/customer correspondence by telephone and email, fulfilling contract requests in a timely manner, managing customer service andsatisfaction, receiving calls at a high volume, navigating applicable technology including payment and streamlining software, and assisting the Owner & General Manager in day-to-day operations as needed.

With 5 years of Event Marketing experience as a Team Lead and Brand Ambassador, I have worked for companies such as, Shiftgig/Booked Out, The Anthem Group, Ace Marketing, Victory Marketing, GC Marketing, Assist Marketing, and Zhazi Events. Each consisted of promoting various brands like AT&T, Essence Magazine, Playstation, Nathans Hot Dogs, Smithfield Meats, Cricket Wireless, Geico, Nascar, Honda Civic, American Outback & Adventures, 5-Hour Energy, & etc. These events were executed at Concerts, Festivals, Fairs, Airshows, Marathons, College Tours, Food Tours, Indoor Team Building events, Corporate Events, and Auctions. Skills gained from working with each company include but are not limited to, teamwork, excellent verbal communication skills, consumer relation skills, driven, reliability, team building, decision making skills, time management, conflict-resolution, flexibility, patience, meticulous, detail-oriented, leadership, and adaptability. Responsibilities include traveling, handing out premiums, sampling products, capturing photographs, project management, and engaging with consumers.

Providence, Rhode Island Area

Managerial position with Big Orange Productions consists of contributing to increasing sales, increased app downloads, and promoting the LIDL store brand. Responsibilities include product and object placement, traveling, handing out premiums, Event setup and breakdown, sampling products, handling and distributing merchandise, and engaging with consumers.

Norfolk, Virginia Area

My leadership position with Barbizon USA consisted of traveling locally & across state lines, handling and distributing budget sheets, overlooking compensation forms, working with Microsoft Office & Excel spreadsheet, Utilizing Google Mail, capturing photographs, utilizing guerrilla marketing methods, and training & observing between 2 to 10 promotional models between the ages of 13-26. Skills acquired while working this position include but are not limited to, excellent verbal communication skills, consumer relation skills, editing skills, meticulous, detail oriented, reliability, decision making skills, time management, conflict-resolution, goal setting, goal achieving, creativity, responsibility, leadership Skills, adaptability, etiquette, and ability to work under pressure.

Bachelor'S Degree, Digital Marketing

Relevant courses taken at Old Dominion University include Managerial Economics, Contemporary Organizations and Management, Introduction.

Associate'S Degree, International Business, 3.4

Activities and Societies: Phi Theta Kappa Honor Society National Society of the Collegiate ScholarsRelevant courses taken at Tidewater.