I am the Chief Product Officer, Chairman, and Founding Partner at @180ops. I have over 25 years of experience in leading and implementing customer experience and insights development, experience design, omnichannel strategy, measurement, and market intelligence for B2B companies. @180ops all those practices are now turning into a machine. For founders, 180ops is about turning lifetime of trial, error, learning and successful best practices into a platform capable of making sense of data and delivering insights for users. I've personally written five books out of which the fifth is about Bottom-up and outside-in management approach, that 180ops makes possible. This approach is transformative and something truly new as an AI powered technology and SaaS product offeringI am a customer obsessed entrepreneur, catalyst for change, non-fiction author, and speaker, with a passion for driving transformation in people's ways of working for their and their customers' benefit.I have a proven track record of successful change projects at strategic, conceptual, and operational levels, delivering value for multiple clients in multiple industries. I have a service-minded and proactive approach in finding new ways of doing things and coming up with solutions that meet the needs and expectations of customers and stakeholders. I lead by example and enjoy challenging and inspiring people, setting ambitious and attainable goals, and showing passion when driving results. I am a business creative with hands-on know-how and expertise in revenue operations and intelligence tools (RevOps), which help B2B companies make sense of their data and find their path to growth and profitability.