Toni Hicks Email & Phone Number

San Francisco, California, Us

Vacaville, Ca, Us

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Develop and execute strategies to promote a dynamic sales and service culture, revenue growth and overall profitability of my branch with a day-to-day focus on sales management with a strategic guidance to my staff. These objectives are achieved through proactive sales, operational as well as relationship management within Consumer, Commercial and Private Wealth Banking. I utilize collaborative partnerships with my peers in other areas of the bank to develop overall strategic plans for optimal revenue growth. I have achieved Pinnacle Status ( top 10% in revenue growth ) numerous times while in my position as well as Annual Pinnacle Status ( top 1% in revenue growth ) in 2013. Top 3 in consumer and commercial lending in North Bay District in 2013-2014

Prosperity Bank acquired Northwest Bank in 2007. Prior to our acquisition, my role was Retail Branch Administration. My responsibilities included hiring, staffing and training of all retail employees in a sales role. Northwest Bank had a total of 5 branches in the Dallas/Fort Worth area. I was responsible for all aspects of Retail Sales for all five branches of the organization. Duties included the training and motivating of new and existing employees to achieve effective customer service and cross-selling. I reported directly to Regional President and worked closely with Loan Administration to ensure compliance in all areas of the bank. All Branch Managers reported directly to me in regards to Retail Operations and productivity of their branch. Other duties included direct supervision of all Lobby Service Managers in areas of Human Resources, compliance and hiring of all new employees. I assisted the Regional President in preparing budget and reaching goal with regards to ROA, ROE and ROI.

I supervised nine employees. Responsible for managing all areas of bank operations which included tellers, new accounts, collections, debit card processing, and quarterly reports for Board of Directors and internal auditor. Other responsibilities included assisting the compliance officer in updating bank policies and compliance program. Assisted within customer call program and marketing. Accomplishments included writing teller training manual for all four branches within the organization.

Responsible for lobby and drive in tellers. Duties include all vault functions, collection area, MC/Visa processing, ATM balancing, and TT&L remittances. Responsible for audits of tellers, cashiers checks, money orders and travelers checks. Performed Reg DD and Reg C audits for bank wide compliance.Responsible for all vault functions such as ordering currency from Fed and preparing shipments to Fed. Other responsibilities included payroll, 401(k), insurance, tax levies, summons, and garnishments.

Managed thirteen tellers, supervised international and domestic collections, international wire transfers and international currency exchange departments; other duties included cash balancing, credit card billings and deposits, all tax levies, garnishments and freezes; additionally responsible for training all bank employees in IRS banking requirements and bank security procedures.

Responsible for: balancing of general ledger, account reconciliation, running proof, handling of insufficient fund checks, and managed the Customer Service Department.Responsible for: account reconciliation, charge-backs, and all areas of customer service and bank research.

Finance, General

Finance, Business Administration And Management, General