Toni L. Email & Phone Number

Hove

Hove

Hove

Crawley

Developing strategic partner relationships that consistently deliver best value for customers.Ensuring that Clubcard Boost continues to improve the online customer journey through e-fulfilment and great contentEnsuring that all products fit within the company guidelines and remain relevant and clear for customersWorking closely with insight, customer services, contact centre, web team, IT support team and finance to ensure all partner products are delivered on time and customers expectation is metManaging the end to end process of setting up new products and offers to go live on the website, ensuring that the whole customer journey is finalised and tested Responsible for all code management of new and existing products on the website. Liaising with Tesco and partner IT support teamEnsuring all marketing assets are signed off and agreed between the partner and the Tesco marketing team and that all new partners or offers go live within the given deadlinesSupporting the customer service contact centre by addressing issues and complaints with our partners that customers are facing

Portslade

Responsible for a team of 40 members of staff, including training, reviews, performance management, staff rota's and holiday leave.Managed six departments. Externally quarterly audited on law and food safety. Awarded 'Blue' status (highest award at Tesco)Budget management including: Waste, shrinkage, overtime costs, payroll and sales.Duty management trained including: Duty of care for customers and colleagues, store opening/closing and Fire evacuation plan.Received a 100% Colleague Viewpoint. The only employee in my store to receive this.Worked towards delivering a blue steering wheel in store for all kpi's.Chosen for Future Leaders programme out of 100's of people to take part in a course to become a future leader of Tesco, store manager or store director.Upholding the Tesco Values every single day.Encouraging my team to deliver excellent customer service and green customer viewpoint.

Goldstone Retail Park, Hove

Managing customer queries and issuesProcessing orders and liaising with finance providersCoordinating delivery schedules with customers within the specified time periodSupporting in sales during busy periodsPlanning routes for upholstery repairers when customers had issues

Education record

Education record