Toni Steed Email & Phone Number

Boston, Ma, Us

Greater Boston Area

• Monitor and oversee field workers on the Qualification required by the Northeastern Gas Association.• Monitor and oversee all updates of each client’s Qualifications.• Schedules testing for field workers. • Submit payroll for all workers who come in through the training department.• Schedule training and testing for workers who are becoming more fully qualified in the field.• Schedule proctors for testing dates.

Greater Boston Area

Processed all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.• Operated telephone switchboard station.• Controlled and secured cash and cash equivalents for property according to cash handling policy and procedures.• Organized, secured, and maintained all files and records in accordance with document retention and confidentiality policies and procedures.• Completed end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are place under each guest room door the night before check-out.• Ran daily reports (number of arrivals, departures), identify any special requests, and. check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks.Oversees all problem resolution matters in the absence of GM.Increase level of guest satisfaction by delivery of an exceptional product through employee development.Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Greater Boston Area

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

Check figures, postings, and documents for accuracy. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

Greater Boston Area

Notified Housekeeping of special requests.Assisted Service Agents with all room changes assured accurate status of all rooms. Assisted at Front Desk by checking guests in and out during peak arrival and departure periods.

East Boston, Ma

Answer multiple phone lines, Attended to guest needs.

International Business

Education record

Political Science