Venta especialista de productos y servicios de Vodafone como son soluciones de partners, SDWAN, Cloud PBX, Red Inteligente... que ayudan a las empresas en la digitalización. Realizando presentaciones comerciales/técnicas a Clientes de cualquier ámbito, Administración Pública, Privada, multinacionales...• Specialist sales of Vodafone products and services. SDWAN, Voice Services, Cloud PBX, NGN, 3rd parties solutions…• Internal training on the products assigned to the Direct and Indirect Sales Force• Commercial presentations to Clients, both from the Private and Public Sector.• Carrying out promotional events to publicize the assigned products, for example conferences, events, talks with Clients...• Alignment with partners to carry out promotional actions.

To manage the Spanish Vodafone Global Accounts

• To proactively manage the customer service relationship for a number of Vodafone Multi national customer accounts within a country enhancing the customer’s experience of Vodafone and increasing loyalty.• To have responsibility for in country project management, reporting and incident management. • Responsible and accountable for the delivery and project management of local customer projects (migrations, account closures etc) in time and to budget.Supports the Global Service Manager in delivering a global project in time and to budget through the above.• To manage in country live services for customer.• Performance reporting (ITIL Service Support) Reporting network/service KPIs to local chooser (including updates on operational. issues) Supporting the Global Service Manager in reporting country specific KPIs at global level to the global chooser.• Responsible for providing in-country elements for global MNC bidsProvides support to the Global Service Manager in developing a global proposal’s in country, local service elements. Support the Global Programme Manager in Complex Service led bids

• Service Team Leader with 14 agents that take care of 30 Top Corporate Clients like Novartis, Solvay, Sara Lee…• Responsible for all the service relationship with the Customer. • Participating in an active way in all the Customer life cycle, including the hunting and migration. • Ensuring the internal and Customer SLA compliance. • Implementing new projects. • Supporting the account seller in the RFP. • Guaranteeing the quality service provided, the correct issue escalation, the continue service improvement and the permanent contact with the Account Chooser in order to provide the best and tailored service.

• In charge of the internal SLA reporting. • Supporting the Service Team Managers in the relationship with the Corporate Customers. • Developing and tayloring new billing analisys raports for Customers. • Acting as the local contact for VF ES in the ITEM’s project of GE. • Helping in the RFP dealing with Cemex. • Working in the team to develop and implement the new Service Model for the Corporate.

• Management and participation in Projects to improve Service processes focused to increase Customer Satisfaction, both internal and external.• Analysis of the Customer’s satisfaction surveys and implementation of projects to improve it.• Analysis of the internal processes, indicators, SLA, KPI s of different platforms of Client Management to improve the weak points.• Participation in the taking of requirements of the new products and services on the part of Client Management Companies.• Member of the e-Care Service Project, consisting of improving the channel of communication via the web with customers companies, establishing self-service products, and query’s of the customer information...• Responsible of the Customers Experience Project. First Contact. First call.• Redefinition of the Winback Process: study of the process flow, analysis of the critical points and implementation of the necessary improvements to increase the effectiveness and efficiency.

• In differents platforms as the Back Office, Corporate Front Office (call center), Winback department, Consumer Front Office (call center).

• Providing information about the different services to the Consumer Customers.