Toni Vilà Email & Phone Number

Catalonia, Spain

Barcelona, Cataluña, España

• Venta especialista de productos y servicios de Vodafone como son soluciones de partners, SDWAN, Cloud PBX, Red Inteligente... que ayudan a las empresas en la digitalización. Realizando presentaciones.
• Specialist sales of Vodafone products and services. SDWAN, Voice Services, Cloud PBX, NGN, 3rd parties solutions…
• Internal training on the products assigned to the Direct and Indirect Sales Force
• Commercial presentations to Clients, both from the Private and Public Sector.
• Carrying out promotional events to publicize the assigned products, for example conferences, events, talks with Clients...
• Alignment with partners to carry out promotional actions.

Barcelona Y Alrededores, España

To manage the Spanish Vodafone Global Accounts

• To proactively manage the customer service relationship for a number of Vodafone Multi national customer accounts within a country enhancing the customer’s experience of Vodafone and increasing loyalty.
• To have responsibility for in country project management, reporting and incident management.
• Responsible and accountable for the delivery and project management of local customer projects (migrations, account closures etc) in time and to budget.Supports the Global Service Manager in delivering a global project.
• To manage in country live services for customer.
• Performance reporting (ITIL Service Support) Reporting network/service KPIs to local chooser (including updates on operational. issues) Supporting the Global Service Manager in reporting country specific KPIs at global.
• Responsible for providing in-country elements for global MNC bidsProvides support to the Global Service Manager in developing a global proposal’s in country, local service elements. Support the Global Programme Manager.

Barcelona

• Service Team Leader with 14 agents that take care of 30 Top Corporate Clients like Novartis, Solvay, Sara Lee…
• Responsible for all the service relationship with the Customer.
• Participating in an active way in all the Customer life cycle, including the hunting and migration.
• Ensuring the internal and Customer SLA compliance.
• Implementing new projects.
• Supporting the account seller in the RFP.

Barcelona

• In charge of the internal SLA reporting.
• Supporting the Service Team Managers in the relationship with the Corporate Customers.
• Developing and tayloring new billing analisys raports for Customers.
• Acting as the local contact for VF ES in the ITEM’s project of GE.
• Helping in the RFP dealing with Cemex.
• Working in the team to develop and implement the new Service Model for the Corporate.

Barcelona

• Management and participation in Projects to improve Service processes focused to increase Customer Satisfaction, both internal and external.
• Analysis of the Customer’s satisfaction surveys and implementation of projects to improve it.
• Analysis of the internal processes, indicators, SLA, KPI s of different platforms of Client Management to improve the weak points.
• Participation in the taking of requirements of the new products and services on the part of Client Management Companies.
• Member of the e-Care Service Project, consisting of improving the channel of communication via the web with customers companies, establishing self-service products, and query’s of the customer information...
• Responsible of the Customers Experience Project. First Contact. First call.

Barcelona

• In differents platforms as the Back Office, Corporate Front Office (call center), Winback department, Consumer Front Office (call center).

Barcelona

• Providing information about the different services to the Consumer Customers.

Degree In Geology, Geology/Earth Science, General

Itil Foundation, Itil Foundation