Toni Weber Email and Phone Number
Toni Weber work email
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Toni Weber personal email
Why hello there!I am a technology professional with a diverse background of roles and leadership experiences. In my current role as an Audit Director, I am leveraging this background to improve audit capabilities while also expanding my knowledge of auditing practices. I am thankful that Nationwide provides great opportunities, like this, to continually learn and grow!I am a go-getter – always have been, always will be. In fact, this trait first presented itself in my youth, when my parents found me dressed for school…the night before! I thrive on accomplishments – both my own and those of the teams that I lead and with whom I work. I know how to get the job done – and when I don’t, I figure it out. I go above and beyond – meeting expectations is never enough; I expect to “wow.” I am a writer, though I have never formally held this title. I am consistent, persistent, and I like to laugh – a lot! I’m an extraverted introvert; I enjoy collaborating and coaching, but value my alone time to recharge.I am always looking to learn and improve myself – through conferences, podcasts, Ted Talks, blogs, and books. On my continual self-improvement journey, I’ve picked up daily gratitude and mindfulness practices. Some of the apps that I’ve found particularly useful in this space include Calm, Tripp (VR), and Grateful. I enjoy paying it forward. Whether delivering my Meals on Wheels route of 15 years or sneaking quarters into the candy machines at the mall for young ones to find, I look for ways to brighten another’s day. I love dogs. And goats. And giraffes. And, well, really any animal will stop me in my tracks and cause me to run toward them with arms wide open. I am a runner and world traveler – ask me for tips on driving the winding roads in the Tuscan countryside. And I like to organize spaces – give me a messy, unorganized room and let me go to town. Have a project you need help with, an animal that needs to be pet, a space that needs organized, or just want to share some self-help advice? Would love to hear from you!
Nationwide
View- Website:
- nationwidefinancial.com
- Employees:
- 10
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Director, Internal AuditNationwide Mar 2024 - PresentUsLead a team of internal audit professionals who enable Nationwide to serve its members with extraordinary care and to see risks around the corner. -
Product OwnerNationwide Apr 2022 - Mar 2024UsProduct Owner for Workplace Technology Support, responsible for strategy and oversight of initiatives, work/backlog prioritization, and stakeholder communications. Key products and services include: Technology Service Desk, Personal Computing Support, Concierge Service, and Technology Lounges (physical and virtual) -
Technology Adoption LeadNationwide Jul 2021 - Mar 2024UsResponsible for crafting, leading, and coordinating the change strategy for Digital Workplace Technology (DWT). Working with product teams and stakeholders, responsible for driving alignment, communication, and training plans that support the strategic direction of DWT, while helping Nationwide realize benefit from investments in workplace technology. -
Manager, Application Product ManagerNationwide May 2016 - Jul 2021Us•Manage a Run/Rapid Response team of 11 analysts that provide break/fix support for ~50 contact center technologies and applications.•Responsible for relationship management with a diverse set of customers and business partners, including the facilitation of meetings, small projects, and process improvement efforts.•Provide regular coaching and feedback to team members to drive a culture of continuous improvement, while raising the performance bar and driving adherence to the highest standards.•Focus on financial management and budget/resource planning, as it relates to work automation/forecasting. -
Manager, It Service DeskNationwide Oct 2014 - May 2016Us•Managed daily operations in a rapidly changing service desk environment. Led a team of 15 frontline analysts who handled calls from Nationwide associates, contractors, and Agents.•Responsible for delivering expected levels of analyst performance (including performance management and salary planning) with a focus on quality standards, adherence, compliance, handle time, and resolution rate.•Managed relationships with key business partners, to identify and address customer pain points.•Active participant in Lean rollout within the ITSD, leading the effort to improve departmental communications. -
Operations LeaderNationwide Dec 2010 - Oct 2014Us2010 - 2012Operations Leader - Infrastructure & OperationsIT Service Desk & Production Assurance2012 - 2014Operations Leader - Nationwide FinancialIntegrated Application Services & Retirement Plans•Supported multiple Nationwide Business Solution Areas (BSAs), each with increasing scope and responsibilities. Served as member of executive leadership cabinet, with responsibilities for influencing and challenging decisions at all levels.•Responsible for operational management of department processes, objectives, and events including: -Management of departmental expenses and communications, including communication strategy. -Facilitation of tactical and strategy meetings, operational reviews, leadership team meetings, associate meetings, calibration, and talent planning sessions. -Creating an engaging environment for associates and the leadership team through various activities, including cultural celebrations, team assessments, and departmental competitions.•Led multiple efforts within the BSA and IT Business Management including: -Continuous Improvement Mindset – Responsible for driving a culture of continuous improvement in BSA. -Associate Advisory Council – Stood up council to help BSA leader gain better understanding of the organization and associate sentiment. Facilitated monthly meetings. -Leadership Development – Actively facilitated leadership development sessions for the leadership team. -
It Strategy ConsultantNationwide Jun 2008 - Dec 2010Us•Performed deep dives and consultation for the Nationwide Infrastructure Delivery organization including:-Product Consumption Analysis to develop new IT products and cost reduction opportunities.-Customer Impact Analysis to reduce project delays and increase business partner engagement. •Designed and produced monthly scorecards that allowed product managers to manage products and services, resulting in annual cost savings opportunities of more than $200K.•Increased reporting efficiency for team by 60 percent through automation of all Service Center reports. -
Service Manager / Team LeadNationwide Jan 2006 - Jun 2008Us•Managed the relationship between Nationwide business areas and Nationwide IT. Served as a liaison and translated business requirements into IT deliverables, using knowledge of business and IT acumen. •Accountable for ensuring timely delivery of projects and reliable infrastructure at a competitive rate.•Facilitated meetings between technical teams and business partners to resolve issues.•Developed processes for newly acquired companies needing access to Nationwide systems. -
Senior Analyst, Network OperationsNationwide Jan 2003 - Jan 2006Us•Performed telephony/ACD/IVR programming and maintenance, ensuring stability of infrastructure.•Managed departmental relationship with cell phone and IVR vendors. •Created, implemented, maintained move/add/change/delete process, improving efficiency for contact center. -
Inside Sales RepresentativeThe Abreon Group Jan 2002 - Jan 2003Pittsburgh, Pennsylvania, Us•Originated inside sales role. Expanded responsibilities and grew size of team.•Met with customers to discuss key initiatives and uncover business opportunities.•Initiated contact with potential clients and explained products and services, resulting in new business.•Responded to client questions, complaints, and proposal requests. -
Inside Sales RepresentativeRittal Sep 2000 - Jan 2002Schaumburg, Illinois, Us•Assisted customers with product selection process and generated quotes •Entered, tracked, and expedited orders for equipment enclosures•Responded to customer questions and complaints by resolving issues and providing technical data•Ensured successful shipment of product, including working with shipping companies and arranging exporting to Mexico, Germany, and Puerto Rico
Toni Weber Skills
Toni Weber Education Details
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The Ohio State UniversityGerman Studies -
Franklin UniversityBusiness Administration -
The University Of Freiburg -
Franklin Regional High School
Frequently Asked Questions about Toni Weber
What company does Toni Weber work for?
Toni Weber works for Nationwide
What is Toni Weber's role at the current company?
Toni Weber's current role is Life-Long Learner and Internal Audit Leader.
What is Toni Weber's email address?
Toni Weber's email address is to****@****ide.com
What schools did Toni Weber attend?
Toni Weber attended The Ohio State University, Franklin University, The University Of Freiburg, Franklin Regional High School.
What skills is Toni Weber known for?
Toni Weber has skills like Process Improvement, Operations Management, Communication, Management, It Management, Operational Efficiency, Call Center Administration, Contact Center Operations, Contact Center Management, Analytical Skills, Customer Support, Customer Satisfaction.
Who are Toni Weber's colleagues?
Toni Weber's colleagues are Jeffry Longtin, C.p.m., Cory Birtcher, Esther Mhembelo, Marion Horman, Duke Bellucci, Kent Le, Chad Metzger, Cima, Aifa, Mba.
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