Tonja Streithorst Email & Phone Number

Sydney, Nsw, Au

Australia

Cairns, Queensland, Australia

• Manage documentation and monitor compliance for training and mentorship program of Indigenous rangers in conservation and eco-management and business skills for the Indigenous Deadly Women’s Program• Prepare RTO documents for Australian Skills Quality Authority (ASQA) registration• Provide ongoing needs analysis, training development and implement new processes for training compliance• Collaborate on digitisation of course enrolments, training materials and assessments• Review course documents to ensure compliance with ASQA regulations• Oversee enrolment processes and document control• Monitor currency of trainers' qualifications to deliver accredited units of competency• Liaise professionally and effectively with team members, clients and external stakeholders

Chatswood, New South Wales, Australia

• Managed multiple cross-functional teams on diverse linguistics projects in field of AI and computer learning• Developed business cases, coordinated technical activities, and provided regular project status reporting• Prepared project plans, mitigated risks and initiated recovery action where necessary• Ensured effective project execution complied with quality assurance standards, timelines, scope and budget• Planned and led data collection, transcription, benchmarking and annotation projects during transition to remote working• Drove continuous project improvements and efficiencies through in-depth analysis• Established key stakeholder relationships and engagement from project launch to delivery• Provided weekly and monthly reporting on budgeting and financial forecasting• Contributed to monthly D&I newsletter as member of Diversity and Inclusion Committee• Facilitated client meetings and presentations, and managed client correspondence• Met shifting client expectations and competing demands across multiple time zones

Sydney, New South Wales, Australia

• Supported CEO / Founder of ethical business that fights to end modern slavery in Australia and partners in fight to end global slavery• Managed administration and human resources for Survivor School to provide survivors with long-term support• Carried out administration for two café and events venues in Sydney and Gold Coast• Completed financial administration and maintenance of external service contracts• Supported new Ethical Business Service for corporate training on Modern Slavery Act• Managed volunteer projects and fundraising events including human resources and venues• Implemented Donor Care Program and maintained management information system and document control• Prepared award submissions (The Freedom Hub was recipient of 2019 Sydney City Regional Business Award for Excellence in Social Enterprise)• Completed staff on-boarding, reference checks, working rights, leave approval, maintenance of records• Coordinated and oversaw volunteer recruitment, training and onboarding, and led monthly convergence meetings to create and build engaging, inclusive and positive culture

Sydney, New South Wales, Australia

• Grew, processed and coordinated student enrolments for 3 sporting programs• Managed accounts for over 5,000 members, including executive administration, office recruitment and training• Implemented new enrolment procedures, managed change during transition to online portal for 3 businesses• Trained and supervised administration staff to ensure efficient facilitation of programs and activities• Oversaw CRM system management and carried out financial reporting and forecasting• Promoted and managed website and social media platforms, centre memberships and events• Conducted needs analysis and implemented new emergency and workplace health and safety procedures• Complied with policies and procedures and maintained office resources• Liaised with customers and stakeholders and ensured high-level customer service was maintained at all times

Sydney, Australia

• Managed terminal operations including budgets, purchases and accruals and provided seamless facilitation of passengers through Sydney International Terminal during major airport redevelopment project• Oversaw and supervised International Terminal Customer Relations Team and Duty Managers• Fostered business relationships with airport stakeholders, ensuring highest service standards were met• Monitored and improved passenger facilitation and customer service and investigated and responded to formal complaints• Oversaw VIP arrivals/departures and facilities, liaised with representatives from Department of Premier and Cabinet, federal and state governments, various consulates and embassies• Implemented strategies for continuous service level improvements at terminal• Contributed to design of new terminal, ground handling and car park facilities• Approved construction works within international terminal and monitored WH&S and compliance throughout major terminal and aircraft bay expansion projects• Administered cleaning, trolley and fire safety contracts for international airport• Reviewed and rewrote Scope of Work for service contracts and managed retendering process• Project managed changeover of trolley contracts, including new trolley bay design, construction and installation and overnight terminal-wide trolley replacement• Held positions of Chairperson – Sydney Airport Fire & Evacuation Committee and Member – Sydney Airport Emergency Management Committee

Bachelor Of Languages (Ongoing)

Adult Education - Training Diploma