Developed Partnership with InfiniGlobe LLC Client's seeking unique professional service solutions for enhancement projects or Alternative Workforce Consultant. As the Client's e-Billing Manager, primarily responsible for managing the matter management software application TeamConnect, including the CSM Module providing application support for functionality and stability.Provide internal users and external suppliers with technical support, system access foronboarding and offboarding Suppliers and Users in accordance with policy processes andprocedures. Provide User Instruction and Guidance.Provide Contract Management support collaborating directly with Procurement Team, managing.Supplier contracts, subscription initiation, renewal, terms and conditions, amendments, including Supplier payment terms.Responsible for managing matter budgets as well as business spend analysis working directly with Finance Team for spend metrics goals monitoring controllable and uncontrollable spend.Manage electronic workflow processes for electronic invoicing ensuring invoices are approved by invoice approvers seamlessly routing to AP for processing in Oracle for payment. Troubleshoot and resolve failing processes and system errors. Monitor ETL and FTP Site processes.Provide best practices to internal teams on strategic systems related projects, business initiatives, process, procedures, reporting analysis and data metrics.Redesign Outside Counsel Guidelines, e-Billing Guideline, e-Billing Rules,Processes and Procedures "Playbook", Master Engagement Agreement, Statement ofWork, Engagement Letters, User Guides, Business Requirement Documents, FunctionalRequirements, Use Cases, Test Cases, Design Documents, Process Mapping Flow Charts,System Rules.Application Proficient TeamConnect, Collaborati, ServiceNow, Business Objects, PeopleSoft, Oracle, Jira, IManage, Outlook, Microsoft Suite, Webex, Teams, Zoom, Workspot, Hyperion.

Fifteen years' of experience as a solutions driven Business Analyst Application Administrator responsible for managing the operation of Legal Web Applications ensuring system operational stability, while participating in Project Planning assisting Project and Program Managers on strategic system related projects, collaborating with business stakeholders and cross functional teams for the development, documentation and delivery of process improvement innovations for the attainment and implementation of business goals, using agile methodology when analyzing business, user and technical requirements, prioritizing initiatives based upon business needs and the defined requirements.

Accountable for assisting Deputy General Counsel in all aspects of complex litigation and departmental management. Perform legal research, researched best practices, industry technology, and automation vendors. Draft and review legal documents, contracts, pleading, and court documents. Coordinate and participate in meetings, conference calls, seminars, or special events. Maintain legal databases. Coordinate travel.

Level II Customer Service Home Agent servicing Business Clients and Brand Customers remotely from my home office providing e-commerce technical support and customer service for Gap Brand Products and Service. Responsible for providing outstanding first call resolution to web application technical issues, retail POS support, brand policy, procedures and product details, managing customer accounts including access, processing internet and retail sales, refunds or exchanges.

Abbey Lane / Dana Temporaries Spherion fka Interim Legal Children’s HospitalBorden, Inc.Mina Khorrami, Esq.Hamilton, Kramer, Myers & Cheek

Provide data analysis and technical support to QA Analysts assisting with analyzing test projects pending production implementation. Created test case scenarios, perform data extraction, batch reports, documenting result analysis. Liaison between user, business analyst and programmer. Maintain database for tracking system issues, modifications and testing. Provide user support documenting system problem, issues and resolutions. Delegate complex problems or issues to programmers and analysts. Provide technical support to users with system access, and telecommunication support.