Tonje Myhrvold Email & Phone Number

Newcastle Upon Tyne, Gb

B2B Campaign MarketingResponsibilities: Devising multi-channel marketing campaigns to acquire and retain customers. Managing the implementation of marketing campaigns, focus on analytics and KPIs. Deliver qualified leads and consistently keep on improving campaign results. Driving usage and renewal uplifts across existing customer base.Softwares used: Eloqua, Hootsuite, Wordpress, Google Analytics, MS Office, Salesforce and more.

Newcastle Upon Tyne, England, United Kingdom

In charge of the Nordics Team and report directly to the Senior Operations Manager. The Nordic team include staff that work with Scandinavian media, including TV, Digital, Social Media and Print.• Responsibilities: Workflow management, resource management, reporting (individual, media and payroll), quality management (stakeholder feedback, trend identification, quality checking, project management), engagement, client relationship and queries, and new starter inductions.

Newcastle Upon Tyne, England, United Kingdom

Operations coordinator for a team of over 20 people.Responsible for managing the team and the day-to-day activities that enable business processes and functions to run smoothly so our SLAs were met.Responsible for the Oslo Outsource team in Newcastle to assure we reached daily, weekly and monthly targets for the Nielsen office in Oslo, Norway.HIGHLIGHT: I was the main link between the Oslo and Newcastle office. On top of coordinatior duties this also includes training new starters… Show more Operations coordinator for a team of over 20 people.Responsible for managing the team and the day-to-day activities that enable business processes and functions to run smoothly so our SLAs were met.Responsible for the Oslo Outsource team in Newcastle to assure we reached daily, weekly and monthly targets for the Nielsen office in Oslo, Norway.HIGHLIGHT: I was the main link between the Oslo and Newcastle office. On top of coordinatior duties this also includes training new starters, follow up and feedback. I trained a total of 8 people in the Oslo media, including 6 new starters trained remotely after March 2020 (Covid-19). Show less

Newcastle Upon Tyne, United Kingdom

Stavanger Area, Norway

Responsible for assisting in the maintenance, reporting and management of the company’s finances. Main tasks are book keeping, file maintenance, typing, customer contact, payments and bank reconciliation. Other duties were ensuring accurate payments amounts & records, controlling credit and ensuring debtors pay on time and excel spreadsheets.

Newcastle Upon Tyne, United Kingdom

Inbound Multilingual (Priority: Norwegian) speaking consumer care agent for a high profile and well respected brand. Offering both inbound and occasional outbound support.• Receive inbound customer calls• Achieve agreed targets and standards applied to the campaign/account• Resolve queries and complaints.• Maintain customer requirements.• Achieve call handling targets and standards.• Record data accurately.• Achieve and exceed daily KPIs as set by the campaign… Show more Inbound Multilingual (Priority: Norwegian) speaking consumer care agent for a high profile and well respected brand. Offering both inbound and occasional outbound support.• Receive inbound customer calls• Achieve agreed targets and standards applied to the campaign/account• Resolve queries and complaints.• Maintain customer requirements.• Achieve call handling targets and standards.• Record data accurately.• Achieve and exceed daily KPIs as set by the campaign requirements• Call candidates for round 2 interviews. Show less

Whitley Bay

Main tasks were taking beverage and food orders, serve the customers, clear and clean tables, make sure the guests are welcomed and check in to see that everything is going well. Also responsible to learn menu items, keep inside and outside area tidy as well as the kitchen, to work well with the other servers and be a team player.

Newcastle

Main task was direct sales and marketing through events to reach the customer on a face to face basis. As a team leader I was responsible for my team on different events, teaching and coaching, and going on business trips across England for management development. Also had the responsibility to take candidates to second round interviews and give feedback to manager regarding hiring the candidates or not.

Stavanger, Rogaland, Norway

Main tasks were book keeping, file maintenance, typing, customer contact, payments and bank reconciliation. Other duties were ensuring accurate payments amounts & records, controlling credit and ensuring debtors pay on time and excel spreadsheets.

Master Of Science - Ms, Digital Marketing, E-Business, Merit

Activities and Societies: Northumbria Snowsports Society - Ski trip to Les Arcs, France • Strategic Marketing in the Digital Era •.

Master Of Science - Ms, Business With International Management

Activities and Societies: Northumbria Snowsports Society - Awarded the Season achievement award Modules included: • Managing.

Bachelor Of Business Administration (B.B.A.), B (2.1)

Activities and Societies: Elected by student body as Head of Social Events and Freshers Week year 2013-2014 Specialisation in Project.