Oversee a billing and collection teamDevelop policies and procedures for credit and customer setupDrive the billing process to ensure accuracy and efficiencyMentor and train team members to enhance their skillsManage major accounts and maintain strong relationshipsMonitor and manage the collections process, handling escalations as neededHandle complex reconciliations to resolve discrepanciesDevelop management reporting and key performance indicators (KPIs)Ensure service delivery standards align with company objectivesContinually evaluate technology operations to meet business needs, including asset procurement and managementOversee information systems and applications, including license management and software integrationManage vendor relationships and IT project managementStay updated with industry knowledge through webinars, seminars, and eventsProvide reporting and feedback to management on performance and progress

Oversee and manage the operations of Future X Power which is an on-market electricity retail companyEnsure smooth and efficient daily operations, including customer service, metering, billing, and account managementDevelop and implement operational strategies to improve service delivery, customer satisfaction, and profitabilityMonitor and optimize operational processes, identifying areas for improvement and implementing necessary changesLead and develop a team of operations staff, providing guidance, training, and supportCollaborate with internal teams, such as sales, marketing, and finance, to align operational activities with overall business objectivesLiaise with external stakeholders, including electricity regulators, vendors, and partners, to ensure compliance and successful partnershipsAnalyze operational performance metrics, generate reports, and provide insights and recommendations to senior managementStay updated with industry trends, regulations, and best practices in the electricity retail sectorDrive innovation and efficiency through the use of technology and process automationManage budgets and resources effectively to achieve operational goalsFoster a culture of continuous improvement and operational excellence within the organization.