Tony Aguilera Email and Phone Number

Helped oversee the daily operations of the store, managing staff and inventory.Resolved customer complaints and handled refunds and returns to promote satisfaction.• • •Coached and mentored new employees on company policies and procedures.Evaluated existing systems and processes to determine effectiveness and suggest improvements.Developed and implemented effective processes for streamlining operations, increasing efficiency and reducing costs.Coached, mentored and trained team members on best practices in customer service, sales techniques and problem solving skills.Collaborated with other departments to coordinate activities and optimize resources.Interviewed potential job candidates and made hiring recommendations to general manager.Coordinated employee schedules according to staff availability and processed time-off requests.Liaised between managers and employees, communicating concerns and expectations to appropriate parties.

Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.Maintained a comprehensive knowledge of current plumbing industry trends, technologies, and best practices.Created accurate estimates for various plumbing projects based on customer needs and budget requirements.Analyzed customer feedback data to identify areas where improvements could be made in terms of product selection or service delivery.Developed strong relationships with key customers by consistently providing exceptional customer service and support.Identified opportunities for cost savings by negotiating better contracts with suppliers.Initiated contact with existing customers via phone calls or emails to follow up on inquiries or solicit feedback about products and services offered.Demonstrated expertise in plumbing sales, providing customers with detailed product information and advice to ensure their satisfaction.Utilized excellent communication skills to promote plumbing products and services to potential clients.Managed all aspects of ordering process from order entry through invoicing ensuring accuracy at all times.Collaborated with colleagues to create innovative solutions that improved efficiency in the sales process.Tracked inventory levels of plumbing supplies to ensure timely replenishment of stock items.Monitored sales performance to identify potential areas for improvement.Attended trade shows, conventions, and other networking events to increase brand visibility within the industry.

Was in charge of everything from inventory management to associate training. Overseeing inventory practices to approving new product to be sold in our stores. In charge of making the dept as profitable as can be.

Was in charge of every aspect of the dept assisgned to me, much like Lowes my job was to make the dept as profitable as could be, while training people to take the next step in their careers, and practicing good inventory management.