Premera Blue Cross (Full Time Employee) Jan 4th, 2016 – CurrentSr. Cybersecurity Engineer – Active Directory• Job Duties as FTE: Same duties as a contractor (below), plus mentoring others in AD, consulting on numerous projects including Security 315, Project Vega, O365, Azure, AD Greenfield, IAM, SarSQL, SSO, Kerberos, Cairo (New datacenter), Internal Auditing, Win10 migration, and many more.• I also wrote nearly 200 scripts and documentation to identify and fill gaps, audit, set policy, gather data, bulk changes and solution as needed.

TEKSystems, Redmond, WA via WWT Mar 30th, 2015 – Dec. 31st, 2015Premera Active Directory – ISE Security Engineer (contractor) • Job Duties as a contractor: AD OU, GPO, Security Group, User Account, Service Account, Computer Account, SPNs, and Delegations, Auditing, Implementation, Documentation, Configuration, Automation and Troubleshooting. I also Identify Security Shortcomings, Review Waivers, Consult with other Teams on Best Practices and Designs related to AD and Securing PII Data, Powershell Scripting, as well as Training of Others.

Microsoft, HealthVault – Systems Engineer HealthVault Infrastructure Engineering Team• Responsibilities include: Work with Microsoft GFS Datacenters to Host, Configure, and T-shoot servers, network and environments for Microsoft HealthVault application and HBI data. Perform Install and Configuration Hyper-V, SQL Server, Virtual Machines, IIS, and Deploy the HealthVault application to the servers. Secure and Manage Domain Controllers, Accounts, Policies, SPN’s, Delegations, Group Policies, Certs, VLANs, Load Balancers, Firewalls, and other network components. End-to-End involvement in build out and deployment. Proficient with PowerShell. Other tasks include: Required Monthly Patching, Managing backups. Perform Quarterly Audits for group membership, expiring certs, current patching levels, configuration changes. Also documenting all of the above and training of others. Take investigation escalations and participate in On-Call rotation.

Microsoft, Office 365 – Identity Engineer SharePoint Change and Engineering Team• Identify requirements and architecture changes to resolve design, deployment and security issues and document processes. Responsible for configuring, t-shooting and documenting management and customer domains, policies, SPN’s, delegations, group policies and resident Forefront Identity Manager 2010 (FIM) expert. Some automation using Powershell. Perform custom and standard configuration changes, analysis of impact, document KB’s and training of others. Take investigation escalations where there is no clear solution. Work with other Office 365 teams to document Root Cause, “work-around” fixes, file bugs and resolve outstanding issues.

EAD Engineering Team/GCC SecurityResponsible for procuring, building, configuring, documenting and deploying servers in UAT and Secure Cage Production servers for OCMS\ODG\ADA, applications using Forefront Identity Manager 2010 (FIM). Identify requirements and architecture changes to resolve design and deployment issues prior to deployment in UAT/Production. Onboard and document backups, patch procedures, FISMA and other Security requirements, Deployment guide, Operations guide, TSG’s, physical architecture, failover procedures, performance evaluation, monitoring, training and more as the end to end owner of applications for deployment. Perform custom and standard configuration changes, analysis of impact, document KB’s and training of others. Take escalations where there is no clear solution as end point for escalations. Work with other IT Operations teams, Dev and Test teams to document Root Cause, “work-around” fixes, file bugs and resolve outstanding issues. Job duties have required replicating Production environment within isolated UAT Virtual Machine environment by deploying 40 domain controllers in UAT, Email, basic DNS/WINS and server deployment architecture using Win2k8r2 Server, Hyper-V, IIS 7.0, SharePoint Services 3.0, MSSQL Server 2k8 sp1, Exchange Server 2010 and others while aligning to Microsoft’s implementation of MOF/ITIL standards as implemented by EAD.

Business Process Library/Tools• PMTool Technical Lead – Install, configure, test and deploy the new PMTool (PMOnline 4.3.2) for the production environment. Duties include installing and configuring WebLogic 8.1, MS SQL 2000, and Digite within the Sandbox and Staging environments. Documenting issues with the respective vendors and writing documentation for implementation to IT Production environment.• Support – This team is responsible for implementing, configuration, testing and deploying Business Process Model Repository servers for Savvion and Lombardi. I am responsible for maintaining these applications within the BSC test environment as well as any issues involved with servers within the IT Production environment.

Cingular Wireless Deployment Team• Onsite Implementation Team - This team was responsible for on-site, hands-on support of a national deployment of 1500 wireless retail locations of the initial launch of a POS retail application call OPUS. The POS retail application functionality included Point-of-Sale, Inventory management and Customer Service. Duties included single support of multiple retail locations during a week, interaction with store management in preparation of launch, execution of pre launch checklist, verifying user setup, validation of system peripherals, train and assist managers and representatives on the use of OPUS, troubleshooting and onsite resolution of issues, reporting issues to support desk for issues that could not be resolved onsite and submitting daily status to management. Additionally, the team developed and maintained deliverable documentation for distribution to retail location management.

Business Group IT Helpdesk• Frontline support for the Windows Division of Microsoft, supporting Business Group IT hosted SQL servers, File servers, Product Studio, Source Depot, Windows Test Technology, Extranet support, among 150+ other applications.

Manager for front line technicians• Managed 4 teams within the Global Microsoft Helpdesk during the transition from Siemens to Hewlett Packard. The 4 teams consisted of the Technology Team (2nd tier technicians), Core Team (generalist group), Networking Team, and PC Products Team (hardware team). Analyzed team and individual statistics for performance. Held one-on-ones to help set individual and team goals to improve performance, knowledge and self-esteem. Organized and held team meetings to discuss issues and introduce new technologies. Achieved the highest customer satisfaction rating for the helpdesk during the transition than had ever been achieved in my 8.5 years there.

Subject Matter Expert for Technology Team- Tier two support for all Microsoft technologies at Microsoft for both publicly released products and those currently in beta testing. - Advise front line technicians in the troubleshooting of complicated client side issues. - Give instant mentoring, and formal training for better understanding of new technologies. - Identify and develop training material for both the individual and a Global Helpdesk. Experienced in presenting training materials - Operating technical liaison between MS and all levels of Siemens employees. - Identify and test worldwide infrastructure issues and notify the appropriate Microsoft engineers. - Participate in testing and documenting unexpected behavior for Microsoft products before release - Create and disperse documentation to address educational needs within the Global Microsoft Helpdesk. - Provide technical documentation for Microsoft employees and contribute to the Microsoft Knowledge Base.

Service Support Specialist• Exchange Swat Team – Played a leadership roll in this highly successful group as the “go to” guy for any questions/issues that may arise related to the support of the Exchange client and policies and procedures related to the rollout.• PSS Swap Program -- Helped define this group and its job duties as a liaison to Microsoft PSS for Entex Helpdesk. Worked directly with Microsoft PSS to resolve issues escalated from helpdesk to help make Windows 2000 a better product and bring that information back to Helpdesk in the form of solutions, training presentations, and mentoring.• Internet Swat Team – Significant contributor to the implementation and support of Internet Services, policies, procedures and technical documentation at Microsoft including Proxy, FTP, HTTP, and newsgroups.• XMT Swat Team – Implementation and support of TCP/IP at Microsoft. • Support Technician – Frontline helpdesk support technician on the Operating Systems/Internet team.

Microsoft Messaging Operations• Helped in the migration and implementation of Exchange Server 4.0 and 5.0 at Microsoft. Oversaw operations for the implementation as Grave Shift Lead. Worked with PSS in troubleshooting and resolving bugs within the beta product. Adhered to an aggressive rollout schedule. Deployed over 245+ servers worldwide. Also wrote basic batch files and some scripts to aid in the trouble-shooting and monitoring of the Exchange servers.