Who are IIC?IIC is an award winning leader in Customer Experience (CX) assessment and consulting. We support companies to achieve growth through 3 key CX objectives, to keep customers, to attract new customers and increase customer lifetime value. It starts with a unique assessment that provides quantified and qualified insights into a company’s customer experience performance. Each assessment leads to an award based on findings across customers, employees, managers and our own benchmarks.Why IIC?With over 15 years CX experience and over 3 million responses collected, we also benchmark best in class across organisations and sectors. The assessment is the first step, which leads to an award level, then our team support the journey to reach a new CX pinnacle with our strategic modelling and action plans.What outcomes are achieved?We demonstrate that an IIC assessment along with our CX strategy improves a range of business performance metrics. This includes:• Significantly increased customer loyalty.• Reduced staff turnover.• Increased customer lifetime value.• Improved competitive edge.• Increased employee motivation.All of which deliver enhanced profitability.Why work with us? With extensive experience and in-depth assessment model, we provide a thorough and detailed independent review of how successfully you delight customers and engender customer loyalty across every aspect of the business.Our assessment provides a benchmark with an award that recognises your current status, demonstrating to stakeholders and potential customers your commitment to improving CX through independent analysis.New Product OfferingWorking across a range of sectors from professional services through to manufacturing, our new health check assessment can be the first step to establishing your current status before embarking on a full review with either our Essential or Insight 360 assessment.Are you looking to achieve the following?A significant increase in customer advocacy and loyalty.Demonstrate to all stakeholders your company’s commitment to best practice in customer experience and employee engagement.Identify the gaps between what you need to do and what you actually do.Know how your customers’ and employees’ needs have changed and how you can meet those needs.Detailed actionable insights to substantially increase customer and employee experience, engagement and motivation. If so get in touch with me or the team via our website https://www.investorincustomers.com to find out more about our assessment, consulting and new CX health check.