Conscientious, professional with over 15 yearsAreas of ExpertiseTechnical experience in repairs of industrial handling equipment•Shop repair of material handling and industrial equipment •Field repair of material handling and industrial equipment •Technical class room training experienceSales and marketing experience•Maintain current and acquire new customer sales and service accounts •Provide estimates for sales and project solutions •Managed company service and parts territoryManaging processes, projects, and corporate initiatives•Experience in multiple location projects •Customer sales of services and products•Creation of work flow and processes•Provide technical training to personnel in operations, administrative and maintenance processesResolving and managing customer related concerns •Managed customer satisfaction concerns using positive persuasion •Managed customer billing concerns•Managed employee to customer relation concerns•Manage all operations in the shop and field service departmentMaintain good time management and quality of work•CRM software to manager customer and project time lines•Implement and maintain quality audits of service and projects•Mentored team members on quality and good use of time Maintain monthly goals, budgets, and utilizations•Maintain monthly budget •Create utilization reports for service department •Maintain sales projections•Create strategies to build and maintain a productive team environment EducationCisco Systems, Cisco Interconnect Devices, •Engine & Related Systems Repair, San Jacinto College Houston, TX •Advanced & Basic Auto Electronics, Universal Technical Institute, Houston, TX